FCC Consumer Complaints – 18 March 2015
Introduction
A total of 1047 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 18 March 2015, complaint volume fell from 1125 complaints the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1047
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (425)
- Most reported state/territory
- California (136)
Where the complaints came from
The 1047 complaints recorded on 18 March 2015 were submitted from 694 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 13.0% |
| Texas | 88 | 8.4% |
| Florida | 69 | 6.6% |
| New York | 69 | 6.6% |
| Michigan | 47 | 4.5% |
| Illinois | 45 | 4.3% |
| Pennsylvania | 44 | 4.2% |
| Ohio | 41 | 3.9% |
| Georgia | 35 | 3.3% |
| New Jersey | 35 | 3.3% |
| Other states and territories | 435 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 822 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 822 | 78.5% |
| Internet | 112 | 10.7% |
| TV | 94 | 9.0% |
| Radio | 10 | 1.0% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
Phone complaints
822 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 425 | 51.7% |
| Robocalls | 213 | 25.9% |
| Billing | 60 | 7.3% |
| Junk Faxes | 25 | 3.0% |
| Privacy | 24 | 2.9% |
| Availability (including rural call completion) | 22 | 2.7% |
| Equipment | 16 | 1.9% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
The largest share of complaints in this category related to Telemarketing (including do not call and spoofing) and Robocalls, with fewer reports falling into other issue types.
Internet complaints
112 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 28.6% |
| Privacy | 24 | 21.4% |
| Availability | 19 | 17.0% |
| Interference | 15 | 13.4% |
| Speed | 14 | 12.5% |
| Equipment | 8 | 7.1% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
94 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 33.0% |
| Availability | 24 | 25.5% |
| Indecency | 18 | 19.1% |
| Equipment | 8 | 8.5% |
| Loud Commercials | 6 | 6.4% |
| Interference | 5 | 5.3% |
| Privacy | 2 | 2.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.