FCC Consumer Complaints – 27 July 2026
Introduction
On 27 July 2026, the Federal Communications Commission recorded 1474 consumer complaints relating to telecommunications services, this represented an increase from the 578 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1474
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (161)
Where the complaints came from
On 27 July 2026, the 1474 complaints recorded by the Federal Communications Commission were reported from 920 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 10.9% |
| Texas | 116 | 7.9% |
| Florida | 110 | 7.5% |
| Pennsylvania | 84 | 5.7% |
| New York | 77 | 5.2% |
| Colorado | 74 | 5.0% |
| Illinois | 53 | 3.6% |
| Washington | 51 | 3.5% |
| Arizona | 44 | 3.0% |
| Georgia | 44 | 3.0% |
| Other states and territories | 660 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 1110 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1110 | 75.3% |
| Internet | 285 | 19.3% |
| TV | 52 | 3.5% |
| Radio | 12 | 0.8% |
| Emergency | 10 | 0.7% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1110 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 47.6% |
| Billing | 283 | 25.5% |
| Availability (including rural call completion) | 86 | 7.7% |
| Equipment | 85 | 7.7% |
| Number Portability (keeping your number if you change providers) | 46 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 37 | 3.3% |
| Interference (including signal jammers) | 15 | 1.4% |
| Privacy | 15 | 1.4% |
| Slamming (change of your carrier without permission) | 6 | 0.5% |
| Junk Faxes | 5 | 0.5% |
| Rural Call Completion | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
285 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 126 | 44.2% |
| Availability | 65 | 22.8% |
| Equipment | 37 | 13.0% |
| Interference | 37 | 13.0% |
| Speed | 11 | 3.9% |
| Privacy | 9 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 36.5% |
| Availability | 14 | 26.9% |
| Indecency | 7 | 13.5% |
| Loud Commercials | 7 | 13.5% |
| Equipment | 3 | 5.8% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 528 complaints relating to unwanted calls on this date, representing 35.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (309) 301-1881 | 6 | 1.1% |
| (877) 578-3839 | 5 | 0.9% |
| (369) 216-6303 | 4 | 0.8% |
| (844) 502-3261 | 4 | 0.8% |
| (877) 957-0781 | 4 | 0.8% |
| (207) 204-5129 | 3 | 0.6% |
| (888) 860-0052 | 3 | 0.6% |
| (217) 394-8975 | 2 | 0.4% |
| (800) 895-4999 | 2 | 0.4% |
| (866) 771-4419 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (309) 301-1881 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.