FCC Consumer Complaints – 25 October 2026
Introduction
On 25 October 2026, the Federal Communications Commission recorded 869 consumer complaints relating to telecommunications services, this represented a decline from the 1245 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were spread across multiple issue types with similar counts.
Key statistics
- Total complaints
- 869
- States & territories reporting
- 49
- Most reported state/territory
- California (91)
Where the complaints came from
The 869 complaints recorded on 25 October 2026 were submitted from 563 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Colorado, where Golden accounted for 45 of the 73 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 91 | 10.5% |
| Florida | 76 | 8.7% |
| Colorado | 73 | 8.4% |
| Texas | 67 | 7.7% |
| New York | 47 | 5.4% |
| Pennsylvania | 46 | 5.3% |
| Illinois | 39 | 4.5% |
| Ohio | 29 | 3.3% |
| Michigan | 27 | 3.1% |
| North Carolina | 24 | 2.8% |
| Other states and territories | 350 | 40.3% |
Location highlight
Complaints in Colorado were heavily concentrated in Golden, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 637 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 637 | 73.3% |
| Internet | 145 | 16.7% |
| TV | 75 | 8.6% |
| Radio | 6 | 0.7% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
637 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 256 | 40.2% |
| Billing | 181 | 28.4% |
| Equipment | 62 | 9.7% |
| Availability (including rural call completion) | 53 | 8.3% |
| Number Portability (keeping your number if you change providers) | 33 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 25 | 3.9% |
| Interference (including signal jammers) | 17 | 2.7% |
| Privacy | 5 | 0.8% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
145 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 44.8% |
| Availability | 32 | 22.1% |
| Equipment | 17 | 11.7% |
| Interference | 16 | 11.0% |
| Speed | 12 | 8.3% |
| Privacy | 3 | 2.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
75 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 38 | 50.7% |
| Billing | 10 | 13.3% |
| Availability | 8 | 10.7% |
| Interference | 7 | 9.3% |
| Loud Commercials | 7 | 9.3% |
| Equipment | 4 | 5.3% |
| Privacy | 1 | 1.3% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 256 complaints relating to unwanted calls on this date, representing 29.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-4819 | 9 | 3.5% |
| (866) 771-6581 | 7 | 2.7% |
| (833) 684-5524 | 3 | 1.2% |
| (888) 310-2379 | 3 | 1.2% |
| (888) 912-0705 | 3 | 1.2% |
| (217) 834-9551 | 2 | 0.8% |
| (833) 599-7917 | 2 | 0.8% |
| (833) 662-5788 | 2 | 0.8% |
| (855) 994-2061 | 2 | 0.8% |
| (862) 703-2876 | 2 | 0.8% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-4819 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.