FCC Consumer Complaints – 20 March 2015
Introduction
On 20 March 2015, the Federal Communications Commission recorded 1088 consumer complaints relating to telecommunications services, this represented a decline from the 1127 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Telemarketing (including do not call and spoofing), with 466 complaints.
Key statistics
- Total complaints
- 1088
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (466)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 743 cities in 50 states and territories, a total of 1088 complaints were recorded on 20 March 2015. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 11.5% |
| Florida | 74 | 6.8% |
| New York | 69 | 6.3% |
| Texas | 65 | 6.0% |
| Pennsylvania | 53 | 4.9% |
| Georgia | 47 | 4.3% |
| Ohio | 46 | 4.2% |
| Washington | 46 | 4.2% |
| Illinois | 40 | 3.7% |
| North Carolina | 33 | 3.0% |
| Other states and territories | 488 | 44.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 861 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 861 | 79.1% |
| Internet | 122 | 11.2% |
| TV | 85 | 7.8% |
| Radio | 15 | 1.4% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
861 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 466 | 54.1% |
| Robocalls | 208 | 24.2% |
| Billing | 57 | 6.6% |
| Number Portability (keeping your number if you change providers) | 44 | 5.1% |
| Availability (including rural call completion) | 24 | 2.8% |
| Equipment | 22 | 2.6% |
| Junk Faxes | 15 | 1.7% |
| Privacy | 15 | 1.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
122 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 29.5% |
| Privacy | 26 | 21.3% |
| Availability | 25 | 20.5% |
| Speed | 17 | 13.9% |
| Interference | 16 | 13.1% |
| Equipment | 2 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Privacy and Availability.
TV complaints
85 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.5% |
| Loud Commercials | 16 | 18.8% |
| Indecency | 15 | 17.6% |
| Equipment | 10 | 11.8% |
| Availability | 8 | 9.4% |
| Interference | 3 | 3.5% |
| Privacy | 2 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.