FCC Consumer Complaints – 22 March 2015
Introduction
On Sunday, 22 March 2015, the Federal Communications Commission recorded 293 consumer complaints relating to telecommunications services, complaint volume fell from 475 complaints the day before. The complaints came from 40 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 293
- States & territories reporting
- 40
- Most common issue
- Telemarketing (including do not call and spoofing) (64)
- Most reported state/territory
- California (26)
Where the complaints came from
Reports recorded on 22 March 2015 show 293 complaints originating from 244 cities across 40 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 26 | 8.9% |
| Florida | 24 | 8.2% |
| New Jersey | 18 | 6.1% |
| Pennsylvania | 16 | 5.5% |
| Texas | 16 | 5.5% |
| New York | 14 | 4.8% |
| Washington | 14 | 4.8% |
| Georgia | 13 | 4.4% |
| Maryland | 12 | 4.1% |
| Arizona | 10 | 3.4% |
| Other states and territories | 130 | 44.4% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 156 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 156 | 53.2% |
| Internet | 63 | 21.5% |
| TV | 63 | 21.5% |
| Radio | 8 | 2.7% |
| Accessibility | 3 | 1.0% |
Phone complaints
156 complaints were recorded in this category, representing 53.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 64 | 41.0% |
| Robocalls | 33 | 21.2% |
| Billing | 20 | 12.8% |
| Equipment | 11 | 7.1% |
| Number Portability (keeping your number if you change providers) | 8 | 5.1% |
| Interference (including signal jammers) | 7 | 4.5% |
| Privacy | 6 | 3.8% |
| Availability (including rural call completion) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
63 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 28.6% |
| Availability | 13 | 20.6% |
| Interference | 11 | 17.5% |
| Speed | 10 | 15.9% |
| Privacy | 9 | 14.3% |
| Equipment | 2 | 3.2% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Interference.
TV complaints
63 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 27.0% |
| Loud Commercials | 17 | 27.0% |
| Indecency | 11 | 17.5% |
| Availability | 9 | 14.3% |
| Interference | 4 | 6.3% |
| Equipment | 3 | 4.8% |
| Privacy | 2 | 3.2% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.