FCC Consumer Complaints – 15 August 2015
Introduction
On 15 August 2015, the Federal Communications Commission recorded 529 consumer complaints relating to telecommunications services, this was lower than the 1124 complaints recorded the day before. Submissions were made from 48 states and territories, with California accounting for the highest number of complaints at 75. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 166 complaints.
Key statistics
- Total complaints
- 529
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (166)
- Most reported state/territory
- California (75)
Where the complaints came from
Reports recorded on 15 August 2015 show 529 complaints originating from 408 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 14.2% |
| Georgia | 33 | 6.2% |
| Maryland | 32 | 6.0% |
| Florida | 31 | 5.9% |
| Texas | 31 | 5.9% |
| Ohio | 26 | 4.9% |
| Pennsylvania | 20 | 3.8% |
| New Jersey | 19 | 3.6% |
| Illinois | 17 | 3.2% |
| Washington | 16 | 3.0% |
| Other states and territories | 229 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 319 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 319 | 60.3% |
| Internet | 111 | 21.0% |
| TV | 76 | 14.4% |
| Radio | 22 | 4.2% |
| Accessibility | 1 | 0.2% |
Phone complaints
319 complaints were recorded in this category, representing 60.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 166 | 52.0% |
| Robocalls | 73 | 22.9% |
| Billing | 26 | 8.2% |
| Availability (including rural call completion) | 13 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.8% |
| Equipment | 8 | 2.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.2% |
| Privacy | 6 | 1.9% |
| Interference (including signal jammers) | 4 | 1.3% |
| Open Internet/Net Neutrality | 4 | 1.3% |
| Junk Faxes | 3 | 0.9% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
111 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 23.4% |
| Availability | 18 | 16.2% |
| Speed | 18 | 16.2% |
| Open Internet/Net Neutrality | 17 | 15.3% |
| Equipment | 12 | 10.8% |
| Privacy | 12 | 10.8% |
| Interference | 8 | 7.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
76 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 34.2% |
| Loud Commercials | 20 | 26.3% |
| Availability | 16 | 21.1% |
| Indecency | 6 | 7.9% |
| Equipment | 5 | 6.6% |
| Interference | 2 | 2.6% |
| Open Internet/Net Neutrality | 1 | 1.3% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.