FCC Consumer Complaints – 30 August 2015
Introduction
On Sunday, 30 August 2015, the Federal Communications Commission recorded 364 consumer complaints relating to telecommunications services, complaint volume fell from 499 complaints the day before. Reports were received from 40 states and territories, with Maryland recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 40
- Most common issue
- Billing (69)
- Most reported state/territory
- Maryland (35)
Where the complaints came from
Across 265 cities in 40 states and territories, a total of 364 complaints were recorded on 30 August 2015. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A notable concentration at the city level was observed in Maryland, where Frederick accounted for 28 of the 35 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Maryland | 35 | 9.6% |
| California | 33 | 9.1% |
| Georgia | 30 | 8.2% |
| Florida | 29 | 8.0% |
| Texas | 20 | 5.5% |
| North Carolina | 16 | 4.4% |
| New York | 16 | 4.4% |
| Kentucky | 14 | 3.8% |
| New Jersey | 14 | 3.8% |
| Tennessee | 14 | 3.8% |
| Other states and territories | 143 | 39.3% |
Location highlight
Frederick accounted for the majority of complaints recorded in Maryland.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 150 complaints. This was followed by Internet, which accounted for 114 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 41.2% |
| Internet | 114 | 31.3% |
| TV | 63 | 17.3% |
| Radio | 35 | 9.6% |
| Emergency | 2 | 0.5% |
Phone complaints
150 complaints were recorded in this category, representing 41.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 59 | 39.3% |
| Billing | 23 | 15.3% |
| Robocalls | 22 | 14.7% |
| Availability (including rural call completion) | 15 | 10.0% |
| Equipment | 14 | 9.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.0% |
| Privacy | 6 | 4.0% |
| Number Portability (keeping your number if you change providers) | 3 | 2.0% |
| Interference (including signal jammers) | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
114 complaints were recorded in this category, representing 31.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 28.9% |
| Speed | 24 | 21.1% |
| Availability | 20 | 17.5% |
| Open Internet/Net Neutrality | 16 | 14.0% |
| Privacy | 9 | 7.9% |
| Interference | 8 | 7.0% |
| Equipment | 4 | 3.5% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
63 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 20.6% |
| Loud Commercials | 13 | 20.6% |
| Availability | 11 | 17.5% |
| Indecency | 11 | 17.5% |
| Equipment | 9 | 14.3% |
| Interference | 5 | 7.9% |
| Open Internet/Net Neutrality | 1 | 1.6% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Radio complaints
35 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 33 | 94.3% |
| Commercials/Promotions | 1 | 2.9% |
| Indecency | 1 | 2.9% |
The largest share of complaints in this category related to Interference and Commercials/Promotions, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.