FCC Consumer Complaints – 3 October 2015
Introduction
On Saturday, 3 October 2015, the Federal Communications Commission recorded 592 consumer complaints relating to telecommunications services, this was lower than the 1188 complaints recorded the previous day. Complaints were reported across 49 states and territories, with Florida slightly ahead of the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 592
- States & territories reporting
- 49
- Most common issue
- Telemarketing (including do not call and spoofing) (172)
- Most reported state/territory
- Florida (104)
Where the complaints came from
The 592 complaints recorded on 3 October 2015 originated from 417 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 104 | 17.6% |
| California | 60 | 10.1% |
| Georgia | 33 | 5.6% |
| Texas | 29 | 4.9% |
| Pennsylvania | 28 | 4.7% |
| Illinois | 27 | 4.6% |
| Tennessee | 23 | 3.9% |
| Maryland | 22 | 3.7% |
| New York | 18 | 3.0% |
| Virginia | 17 | 2.9% |
| Other states and territories | 231 | 39.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 306 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 306 | 51.7% |
| Internet | 205 | 34.6% |
| TV | 67 | 11.3% |
| Radio | 12 | 2.0% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
306 complaints were recorded in this category, representing 51.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 172 | 56.2% |
| Robocalls | 68 | 22.2% |
| Billing | 23 | 7.5% |
| Availability (including rural call completion) | 14 | 4.6% |
| Equipment | 7 | 2.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.3% |
| Privacy | 7 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Junk Faxes | 2 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
205 complaints were recorded in this category, representing 34.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 43.4% |
| Availability | 38 | 18.5% |
| Open Internet/Net Neutrality | 35 | 17.1% |
| Interference | 18 | 8.8% |
| Speed | 16 | 7.8% |
| Privacy | 7 | 3.4% |
| Equipment | 2 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
67 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 21 | 31.3% |
| Billing | 18 | 26.9% |
| Indecency | 11 | 16.4% |
| Equipment | 8 | 11.9% |
| Availability | 6 | 9.0% |
| Interference | 2 | 3.0% |
| Privacy | 1 | 1.5% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.