FCC Consumer Complaints – 25 October 2015
Introduction
On Sunday, 25 October 2015, 364 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 487 complaints recorded the day before. Complaints were reported across 46 states and territories, with no single location clearly ahead of the others. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 46
- Most common issue
- Billing (71)
Where the complaints came from
Reports recorded on 25 October 2015 show 364 complaints originating from 282 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Maryland, where Frederick accounted for 20 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.5% |
| Florida | 49 | 13.5% |
| Maryland | 30 | 8.2% |
| Georgia | 29 | 8.0% |
| New York | 18 | 4.9% |
| Ohio | 13 | 3.6% |
| Texas | 13 | 3.6% |
| Pennsylvania | 11 | 3.0% |
| Tennessee | 10 | 2.7% |
| Virginia | 10 | 2.7% |
| Other states and territories | 132 | 36.3% |
Location highlight
Frederick accounted for the majority of complaints recorded in Maryland.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 150 complaints. This was followed by Internet, which accounted for 118 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 150 | 41.2% |
| Internet | 118 | 32.4% |
| TV | 63 | 17.3% |
| Radio | 26 | 7.1% |
| Emergency | 4 | 1.1% |
| Accessibility | 3 | 0.8% |
Phone complaints
150 complaints were recorded in this category, representing 41.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 63 | 42.0% |
| Robocalls | 25 | 16.7% |
| Billing | 19 | 12.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 6.7% |
| Availability (including rural call completion) | 9 | 6.0% |
| Number Portability (keeping your number if you change providers) | 9 | 6.0% |
| Equipment | 6 | 4.0% |
| Interference (including signal jammers) | 4 | 2.7% |
| Privacy | 3 | 2.0% |
| Open Internet/Net Neutrality | 2 | 1.3% |
Telemarketing (including do not call and spoofing) was the most commonly reported issue in this category, while other issues occurred less frequently.
Internet complaints
118 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 28.0% |
| Open Internet/Net Neutrality | 24 | 20.3% |
| Availability | 18 | 15.3% |
| Privacy | 14 | 11.9% |
| Speed | 14 | 11.9% |
| Interference | 13 | 11.0% |
| Equipment | 2 | 1.7% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Availability.
TV complaints
63 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 30.2% |
| Availability | 11 | 17.5% |
| Indecency | 10 | 15.9% |
| Equipment | 7 | 11.1% |
| Interference | 7 | 11.1% |
| Loud Commercials | 7 | 11.1% |
| Open Internet/Net Neutrality | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.