FCC Consumer Complaints – 27 October 2015
Introduction
The Federal Communications Commission recorded 1338 consumer complaints on Tuesday, 27 October 2015 relating to telecommunications services, this represented an increase from the 1075 complaints recorded the previous day. The complaints came from 50 states and territories, with Florida reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1338
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (466)
- Most reported state/territory
- Florida (157)
Where the complaints came from
On 27 October 2015, the 1338 complaints recorded by the Federal Communications Commission were reported from 840 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 157 | 11.7% |
| California | 148 | 11.1% |
| Texas | 86 | 6.4% |
| New York | 71 | 5.3% |
| Georgia | 64 | 4.8% |
| Pennsylvania | 62 | 4.6% |
| Maryland | 57 | 4.3% |
| Virginia | 45 | 3.4% |
| New Jersey | 44 | 3.3% |
| Illinois | 42 | 3.1% |
| Other states and territories | 561 | 41.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 974 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 974 | 72.8% |
| Internet | 210 | 15.7% |
| TV | 102 | 7.6% |
| Radio | 48 | 3.6% |
| Emergency | 4 | 0.3% |
Phone complaints
974 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 466 | 47.8% |
| Robocalls | 267 | 27.4% |
| Billing | 102 | 10.5% |
| Availability (including rural call completion) | 30 | 3.1% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Equipment | 22 | 2.3% |
| Junk Faxes | 22 | 2.3% |
| Privacy | 17 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.2% |
| Interference (including signal jammers) | 4 | 0.4% |
| Open Internet/Net Neutrality | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
210 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 35.7% |
| Availability | 36 | 17.1% |
| Speed | 31 | 14.8% |
| Open Internet/Net Neutrality | 28 | 13.3% |
| Privacy | 16 | 7.6% |
| Equipment | 12 | 5.7% |
| Interference | 12 | 5.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
102 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 44.1% |
| Availability | 18 | 17.6% |
| Equipment | 11 | 10.8% |
| Loud Commercials | 11 | 10.8% |
| Indecency | 8 | 7.8% |
| Interference | 4 | 3.9% |
| Privacy | 4 | 3.9% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
48 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 36 | 75.0% |
| Commercials/Promotions | 4 | 8.3% |
| Indecency | 4 | 8.3% |
| Availability | 2 | 4.2% |
| Pirate Radio | 2 | 4.2% |
Interference and Commercials/Promotions accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.