FCC Consumer Complaints – 30 October 2015
Introduction
On Friday, 30 October 2015, 1128 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1329 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1128
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (434)
- Most reported state/territory
- California (115)
Where the complaints came from
On 30 October 2015, the 1128 complaints recorded by the Federal Communications Commission were reported from 739 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.2% |
| Florida | 113 | 10.0% |
| Maryland | 82 | 7.3% |
| Texas | 73 | 6.5% |
| New York | 62 | 5.5% |
| Georgia | 61 | 5.4% |
| Pennsylvania | 51 | 4.5% |
| Washington | 37 | 3.3% |
| Illinois | 35 | 3.1% |
| Tennessee | 32 | 2.8% |
| Other states and territories | 464 | 41.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 820 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 820 | 72.7% |
| Internet | 166 | 14.7% |
| TV | 82 | 7.3% |
| Radio | 54 | 4.8% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
820 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 434 | 52.9% |
| Robocalls | 226 | 27.6% |
| Billing | 57 | 7.0% |
| Privacy | 22 | 2.7% |
| Equipment | 21 | 2.6% |
| Availability (including rural call completion) | 20 | 2.4% |
| Junk Faxes | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Interference (including signal jammers) | 9 | 1.1% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Open Internet/Net Neutrality | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
166 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 30.7% |
| Availability | 32 | 19.3% |
| Open Internet/Net Neutrality | 29 | 17.5% |
| Speed | 22 | 13.3% |
| Privacy | 18 | 10.8% |
| Equipment | 8 | 4.8% |
| Interference | 6 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
82 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 43.9% |
| Availability | 21 | 25.6% |
| Equipment | 10 | 12.2% |
| Loud Commercials | 7 | 8.5% |
| Interference | 5 | 6.1% |
| Privacy | 2 | 2.4% |
| Indecency | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
54 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 47 | 87.0% |
| Indecency | 4 | 7.4% |
| Commercials/Promotions | 2 | 3.7% |
| Availability | 1 | 1.9% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.