FCC Consumer Complaints – 18 December 2015
Introduction
A total of 961 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 18 December 2015, this was lower than the 1114 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 372 complaints.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (372)
- Most reported state/territory
- California (96)
Where the complaints came from
The 961 complaints recorded on 18 December 2015 were submitted from 649 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 10.0% |
| Florida | 73 | 7.6% |
| New York | 61 | 6.3% |
| Texas | 54 | 5.6% |
| Georgia | 50 | 5.2% |
| Pennsylvania | 40 | 4.2% |
| Virginia | 38 | 4.0% |
| Illinois | 37 | 3.9% |
| Tennessee | 30 | 3.1% |
| Michigan | 27 | 2.8% |
| Other states and territories | 454 | 47.2% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 714 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 74.3% |
| Internet | 168 | 17.5% |
| TV | 70 | 7.3% |
| Radio | 9 | 0.9% |
Phone complaints
714 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 372 | 52.1% |
| Robocalls | 172 | 24.1% |
| Billing | 59 | 8.3% |
| Equipment | 30 | 4.2% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Availability (including rural call completion) | 16 | 2.2% |
| Privacy | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Junk Faxes | 7 | 1.0% |
| Interference (including signal jammers) | 6 | 0.8% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
168 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 28.6% |
| Open Internet/Net Neutrality | 38 | 22.6% |
| Speed | 26 | 15.5% |
| Availability | 25 | 14.9% |
| Privacy | 16 | 9.5% |
| Interference | 9 | 5.4% |
| Equipment | 6 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
70 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 48.6% |
| Availability | 11 | 15.7% |
| Loud Commercials | 10 | 14.3% |
| Equipment | 5 | 7.1% |
| Interference | 4 | 5.7% |
| Indecency | 3 | 4.3% |
| Privacy | 2 | 2.9% |
| Open Internet/Net Neutrality | 1 | 1.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.