FCC Consumer Complaints – 20 December 2015
Introduction
The Federal Communications Commission recorded 262 consumer complaints on Sunday, 20 December 2015 relating to telecommunications services, this represented a decline from the 480 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 262
- States & territories reporting
- 45
- Most common issue
- Billing (59)
- Most reported state/territory
- California (37)
Where the complaints came from
Reports recorded on 20 December 2015 show 262 complaints originating from 208 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 14.1% |
| Florida | 28 | 10.7% |
| Washington | 14 | 5.3% |
| Kentucky | 13 | 5.0% |
| Texas | 13 | 5.0% |
| Georgia | 11 | 4.2% |
| New Jersey | 11 | 4.2% |
| Colorado | 10 | 3.8% |
| North Carolina | 10 | 3.8% |
| New York | 10 | 3.8% |
| Other states and territories | 105 | 40.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 123 complaints. This was followed by Internet, which accounted for 74 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 123 | 46.9% |
| Internet | 74 | 28.2% |
| TV | 57 | 21.8% |
| Radio | 5 | 1.9% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
123 complaints were recorded in this category, representing 46.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 46 | 37.4% |
| Robocalls | 24 | 19.5% |
| Billing | 21 | 17.1% |
| Availability (including rural call completion) | 7 | 5.7% |
| Equipment | 6 | 4.9% |
| Number Portability (keeping your number if you change providers) | 6 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 4.1% |
| Interference (including signal jammers) | 3 | 2.4% |
| Privacy | 3 | 2.4% |
| Open Internet/Net Neutrality | 2 | 1.6% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
74 complaints were recorded in this category, representing 28.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 33.8% |
| Open Internet/Net Neutrality | 13 | 17.6% |
| Privacy | 12 | 16.2% |
| Speed | 11 | 14.9% |
| Interference | 6 | 8.1% |
| Availability | 4 | 5.4% |
| Equipment | 3 | 4.1% |
The remaining complaints in this category were spread across several issues, including Billing, Open Internet/Net Neutrality and Privacy.
TV complaints
57 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 16 | 28.1% |
| Availability | 14 | 24.6% |
| Billing | 13 | 22.8% |
| Indecency | 5 | 8.8% |
| Interference | 4 | 7.0% |
| Equipment | 2 | 3.5% |
| Privacy | 2 | 3.5% |
| Open Internet/Net Neutrality | 1 | 1.8% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.