FCC Consumer Complaints – 24 January 2016
Introduction
On Sunday, 24 January 2016, the Federal Communications Commission recorded 312 consumer complaints relating to telecommunications services, this represented a decline from the 594 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 312
- States & territories reporting
- 44
- Most common issue
- Billing (83)
- Most reported state/territory
- California (32)
Where the complaints came from
Reports recorded on 24 January 2016 show 312 complaints originating from 246 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 10.3% |
| Florida | 29 | 9.3% |
| Georgia | 21 | 6.7% |
| Pennsylvania | 16 | 5.1% |
| Texas | 15 | 4.8% |
| New Jersey | 14 | 4.5% |
| Illinois | 13 | 4.2% |
| Michigan | 13 | 4.2% |
| Tennessee | 12 | 3.8% |
| New York | 11 | 3.5% |
| Other states and territories | 136 | 43.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 144 complaints. This was followed by Internet, which accounted for 91 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 144 | 46.2% |
| Internet | 91 | 29.2% |
| TV | 68 | 21.8% |
| Radio | 6 | 1.9% |
| Emergency | 3 | 1.0% |
Phone complaints
144 complaints were recorded in this category, representing 46.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 46 | 31.9% |
| Billing | 36 | 25.0% |
| Robocalls | 29 | 20.1% |
| Privacy | 10 | 6.9% |
| Availability (including rural call completion) | 9 | 6.3% |
| Equipment | 6 | 4.2% |
| Interference (including signal jammers) | 3 | 2.1% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
The remaining complaints in this category were spread across several issues, including Telemarketing (including do not call and spoofing), Billing and Robocalls.
Internet complaints
91 complaints were recorded in this category, representing 29.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 34.1% |
| Speed | 21 | 23.1% |
| Open Internet/Net Neutrality | 10 | 11.0% |
| Privacy | 9 | 9.9% |
| Availability | 8 | 8.8% |
| Interference | 8 | 8.8% |
| Equipment | 4 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
68 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 23.5% |
| Availability | 13 | 19.1% |
| Loud Commercials | 13 | 19.1% |
| Equipment | 8 | 11.8% |
| Indecency | 8 | 11.8% |
| Interference | 8 | 11.8% |
| Open Internet/Net Neutrality | 1 | 1.5% |
| Privacy | 1 | 1.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.