FCC Consumer Complaints – 28 January 2016
Introduction
On 28 January 2016, the Federal Communications Commission recorded 1272 consumer complaints relating to telecommunications services, this was higher than the 1154 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1272
- States & territories reporting
- 48
- Most common issue
- Telemarketing (including do not call and spoofing) (445)
- Most reported state/territory
- California (144)
Where the complaints came from
The 1272 complaints recorded on 28 January 2016 originated from 844 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 11.3% |
| Florida | 103 | 8.1% |
| Texas | 100 | 7.9% |
| Pennsylvania | 71 | 5.6% |
| Georgia | 59 | 4.6% |
| New York | 58 | 4.6% |
| New Jersey | 49 | 3.9% |
| Ohio | 46 | 3.6% |
| Virginia | 39 | 3.1% |
| Colorado | 38 | 3.0% |
| Other states and territories | 554 | 43.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 924 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 924 | 72.6% |
| Internet | 212 | 16.7% |
| TV | 111 | 8.7% |
| Radio | 23 | 1.8% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
924 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 445 | 48.2% |
| Robocalls | 252 | 27.3% |
| Billing | 94 | 10.2% |
| Availability (including rural call completion) | 27 | 2.9% |
| Privacy | 27 | 2.9% |
| Number Portability (keeping your number if you change providers) | 23 | 2.5% |
| Equipment | 22 | 2.4% |
| Junk Faxes | 18 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
212 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 32.5% |
| Availability | 38 | 17.9% |
| Speed | 37 | 17.5% |
| Open Internet/Net Neutrality | 23 | 10.8% |
| Privacy | 19 | 9.0% |
| Interference | 14 | 6.6% |
| Equipment | 12 | 5.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
111 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 43.2% |
| Availability | 21 | 18.9% |
| Equipment | 13 | 11.7% |
| Loud Commercials | 11 | 9.9% |
| Interference | 9 | 8.1% |
| Indecency | 7 | 6.3% |
| Open Internet/Net Neutrality | 1 | 0.9% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.