FCC Consumer Complaints – 6 March 2016
Introduction
The Federal Communications Commission recorded 270 consumer complaints on Sunday, 6 March 2016 relating to telecommunications services, this represented a decline from the 516 complaints recorded the day before. Complaints were reported across 39 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 270
- States & territories reporting
- 39
- Most common issue
- Billing (64)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 270 complaints were recorded on 6 March 2016, with reports originating from 221 cities in 39 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 15.2% |
| Florida | 22 | 8.1% |
| Ohio | 21 | 7.8% |
| Texas | 21 | 7.8% |
| Pennsylvania | 16 | 5.9% |
| New York | 13 | 4.8% |
| Georgia | 11 | 4.1% |
| Washington | 11 | 4.1% |
| Arizona | 9 | 3.3% |
| Illinois | 9 | 3.3% |
| Other states and territories | 96 | 35.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 146 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 146 | 54.1% |
| Internet | 61 | 22.6% |
| TV | 51 | 18.9% |
| Radio | 11 | 4.1% |
| Emergency | 1 | 0.4% |
Phone complaints
146 complaints were recorded in this category, representing 54.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 47 | 32.2% |
| Robocalls | 34 | 23.3% |
| Billing | 31 | 21.2% |
| Equipment | 10 | 6.8% |
| Privacy | 9 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.8% |
| Number Portability (keeping your number if you change providers) | 3 | 2.1% |
| Availability (including rural call completion) | 2 | 1.4% |
| Open Internet/Net Neutrality | 2 | 1.4% |
| Interference (including signal jammers) | 1 | 0.7% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
61 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 23.0% |
| Speed | 13 | 21.3% |
| Availability | 10 | 16.4% |
| Interference | 10 | 16.4% |
| Open Internet/Net Neutrality | 9 | 14.8% |
| Equipment | 3 | 4.9% |
| Privacy | 2 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
51 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 37.3% |
| Equipment | 9 | 17.6% |
| Availability | 8 | 15.7% |
| Indecency | 6 | 11.8% |
| Loud Commercials | 5 | 9.8% |
| Interference | 2 | 3.9% |
| Open Internet/Net Neutrality | 2 | 3.9% |
Complaints in this category covered a range of issues, including Billing, Equipment and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.