FCC Consumer Complaints – 25 March 2016
Introduction
The Federal Communications Commission recorded 901 consumer complaints on 25 March 2016 relating to telecommunications services, complaint volume fell from 955 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 901
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (344)
- Most reported state/territory
- California (119)
Where the complaints came from
Reports recorded on 25 March 2016 show 901 complaints originating from 621 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Missouri, where Naylor accounted for 21 of the 30 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 13.2% |
| Texas | 71 | 7.9% |
| New York | 60 | 6.7% |
| Florida | 57 | 6.3% |
| New Jersey | 37 | 4.1% |
| Georgia | 34 | 3.8% |
| Missouri | 30 | 3.3% |
| Pennsylvania | 29 | 3.2% |
| Colorado | 27 | 3.0% |
| Virginia | 27 | 3.0% |
| Other states and territories | 408 | 45.3% |
Location highlights
- Naylor accounted for the majority of complaints recorded in Missouri.
- California had the widest distribution of complaints, with reports originating from 77 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 681 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 681 | 75.6% |
| Internet | 124 | 13.8% |
| TV | 75 | 8.3% |
| Radio | 16 | 1.8% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
681 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 344 | 50.5% |
| Robocalls | 174 | 25.6% |
| Billing | 57 | 8.4% |
| Equipment | 25 | 3.7% |
| Availability (including rural call completion) | 24 | 3.5% |
| Number Portability (keeping your number if you change providers) | 24 | 3.5% |
| Privacy | 12 | 1.8% |
| Junk Faxes | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 6 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
124 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 32.3% |
| Speed | 23 | 18.5% |
| Open Internet/Net Neutrality | 18 | 14.5% |
| Availability | 16 | 12.9% |
| Privacy | 15 | 12.1% |
| Equipment | 7 | 5.6% |
| Interference | 5 | 4.0% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Open Internet/Net Neutrality.
TV complaints
75 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 45.3% |
| Availability | 16 | 21.3% |
| Equipment | 8 | 10.7% |
| Loud Commercials | 8 | 10.7% |
| Indecency | 6 | 8.0% |
| Interference | 3 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.