FCC Consumer Complaints – 2 April 2016
Introduction
A total of 445 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 April 2016, this represented a decline from the 967 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 445
- States & territories reporting
- 46
- Most common issue
- Telemarketing (including do not call and spoofing) (125)
- Most reported state/territory
- California (79)
Where the complaints came from
The 445 complaints recorded on 2 April 2016 originated from 349 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 17.8% |
| Florida | 45 | 10.1% |
| Texas | 38 | 8.5% |
| Pennsylvania | 28 | 6.3% |
| Virginia | 21 | 4.7% |
| Georgia | 15 | 3.4% |
| New York | 15 | 3.4% |
| Illinois | 12 | 2.7% |
| Maryland | 12 | 2.7% |
| New Jersey | 12 | 2.7% |
| Other states and territories | 168 | 37.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 271 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 271 | 60.9% |
| Internet | 89 | 20.0% |
| TV | 70 | 15.7% |
| Radio | 12 | 2.7% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
271 complaints were recorded in this category, representing 60.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 125 | 46.1% |
| Robocalls | 62 | 22.9% |
| Billing | 31 | 11.4% |
| Equipment | 17 | 6.3% |
| Privacy | 12 | 4.4% |
| Number Portability (keeping your number if you change providers) | 6 | 2.2% |
| Availability (including rural call completion) | 5 | 1.8% |
| Open Internet/Net Neutrality | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 2 | 0.7% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
89 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 28.1% |
| Billing | 25 | 28.1% |
| Speed | 13 | 14.6% |
| Open Internet/Net Neutrality | 7 | 7.9% |
| Privacy | 7 | 7.9% |
| Equipment | 6 | 6.7% |
| Interference | 6 | 6.7% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
70 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 30.0% |
| Availability | 19 | 27.1% |
| Equipment | 9 | 12.9% |
| Loud Commercials | 8 | 11.4% |
| Indecency | 6 | 8.6% |
| Interference | 4 | 5.7% |
| Privacy | 2 | 2.9% |
| Open Internet/Net Neutrality | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Equipment among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.