FCC Consumer Complaints – 25 April 2016
Introduction
A total of 1072 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 25 April 2016, complaint volume increased from 323 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1072
- States & territories reporting
- 52
- Most common issue
- Telemarketing (including do not call and spoofing) (309)
- Most reported state/territory
- California (129)
Where the complaints came from
A total of 1072 complaints were recorded on 25 April 2016, with reports originating from 709 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.0% |
| Texas | 118 | 11.0% |
| Florida | 111 | 10.4% |
| New York | 61 | 5.7% |
| Illinois | 46 | 4.3% |
| Georgia | 40 | 3.7% |
| New Jersey | 33 | 3.1% |
| Ohio | 31 | 2.9% |
| Pennsylvania | 29 | 2.7% |
| Colorado | 27 | 2.5% |
| Other states and territories | 447 | 41.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 738 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 738 | 68.8% |
| Internet | 197 | 18.4% |
| TV | 126 | 11.8% |
| Radio | 8 | 0.7% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
738 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 309 | 41.9% |
| Robocalls | 200 | 27.1% |
| Billing | 90 | 12.2% |
| Equipment | 37 | 5.0% |
| Junk Faxes | 34 | 4.6% |
| Availability (including rural call completion) | 31 | 4.2% |
| Privacy | 16 | 2.2% |
| Number Portability (keeping your number if you change providers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 3 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.4% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
197 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 33.0% |
| Billing | 53 | 26.9% |
| Speed | 21 | 10.7% |
| Interference | 18 | 9.1% |
| Privacy | 17 | 8.6% |
| Open Internet/Net Neutrality | 15 | 7.6% |
| Equipment | 8 | 4.1% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
126 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 45.2% |
| Availability | 30 | 23.8% |
| Equipment | 18 | 14.3% |
| Indecency | 11 | 8.7% |
| Interference | 6 | 4.8% |
| Loud Commercials | 2 | 1.6% |
| Open Internet/Net Neutrality | 1 | 0.8% |
| Privacy | 1 | 0.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.