FCC Consumer Complaints – 27 April 2016
Introduction
On 27 April 2016, the Federal Communications Commission recorded 1233 consumer complaints relating to telecommunications services, complaint volume fell from 1374 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Telemarketing (including do not call and spoofing), accounting for 420 complaints.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (420)
- Most reported state/territory
- California (147)
Where the complaints came from
Across 780 cities in 50 states and territories, a total of 1233 complaints were recorded on 27 April 2016. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 11.9% |
| Florida | 142 | 11.5% |
| Texas | 124 | 10.1% |
| Pennsylvania | 59 | 4.8% |
| Illinois | 54 | 4.4% |
| New York | 52 | 4.2% |
| Georgia | 51 | 4.1% |
| North Carolina | 36 | 2.9% |
| Virginia | 35 | 2.8% |
| Maryland | 33 | 2.7% |
| Other states and territories | 499 | 40.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 889 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 889 | 72.1% |
| Internet | 186 | 15.1% |
| TV | 139 | 11.3% |
| Radio | 14 | 1.1% |
| Accessibility | 3 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
889 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 420 | 47.2% |
| Robocalls | 175 | 19.7% |
| Billing | 93 | 10.5% |
| Equipment | 46 | 5.2% |
| Availability (including rural call completion) | 42 | 4.7% |
| Junk Faxes | 37 | 4.2% |
| Number Portability (keeping your number if you change providers) | 29 | 3.3% |
| Privacy | 28 | 3.1% |
| Interference (including signal jammers) | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
186 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 34.4% |
| Availability | 51 | 27.4% |
| Speed | 23 | 12.4% |
| Privacy | 15 | 8.1% |
| Open Internet/Net Neutrality | 14 | 7.5% |
| Interference | 10 | 5.4% |
| Equipment | 9 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
139 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 36.0% |
| Billing | 48 | 34.5% |
| Equipment | 18 | 12.9% |
| Interference | 13 | 9.4% |
| Loud Commercials | 5 | 3.6% |
| Indecency | 4 | 2.9% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.