FCC Consumer Complaints – 6 May 2016
Introduction
A total of 5189 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 6 May 2016, this represented an increase from the 3099 complaints recorded the day before. The complaints came from 52 states and territories, with California recording the largest share of reports at 903 complaints. The most common issue reported was Open Internet/Net Neutrality, accounting for 4038 complaints.
Key statistics
- Total complaints
- 5189
- States & territories reporting
- 52
- Most common issue
- Open Internet/Net Neutrality (4038)
- Most reported state/territory
- California (903)
Where the complaints came from
A total of 5189 complaints were recorded on 6 May 2016, with reports originating from 2119 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 903 | 17.4% |
| New York | 347 | 6.7% |
| Texas | 329 | 6.3% |
| Florida | 327 | 6.3% |
| Pennsylvania | 266 | 5.1% |
| Washington | 232 | 4.5% |
| Illinois | 222 | 4.3% |
| Michigan | 171 | 3.3% |
| Massachusetts | 151 | 2.9% |
| Oregon | 148 | 2.9% |
| Other states and territories | 2089 | 40.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Internet, which accounted for 4217 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 4217 | 81.3% |
| Phone | 827 | 15.9% |
| TV | 114 | 2.2% |
| Radio | 26 | 0.5% |
| Emergency | 3 | 0.1% |
| Accessibility | 1 | 0.0% |
| Request for Dispute Assistance | 1 | 0.0% |
Internet complaints
4217 complaints were recorded in this category, representing 81.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 4037 | 95.7% |
| Billing | 59 | 1.4% |
| Availability | 54 | 1.3% |
| Speed | 29 | 0.7% |
| Equipment | 18 | 0.4% |
| Interference | 12 | 0.3% |
| Privacy | 8 | 0.2% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
Phone complaints
827 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 377 | 45.6% |
| Robocalls | 183 | 22.1% |
| Billing | 84 | 10.2% |
| Equipment | 40 | 4.8% |
| Availability (including rural call completion) | 35 | 4.2% |
| Number Portability (keeping your number if you change providers) | 35 | 4.2% |
| Privacy | 28 | 3.4% |
| Junk Faxes | 26 | 3.1% |
| Interference (including signal jammers) | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
114 complaints were recorded in this category, representing 2.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 34.2% |
| Availability | 38 | 33.3% |
| Equipment | 12 | 10.5% |
| Indecency | 10 | 8.8% |
| Loud Commercials | 9 | 7.9% |
| Interference | 5 | 4.4% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.