FCC Consumer Complaints – 9 May 2016
Introduction
On 9 May 2016, 2262 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 599 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Open Internet/Net Neutrality, accounting for 1192 complaints.
Key statistics
- Total complaints
- 2262
- States & territories reporting
- 51
- Most common issue
- Open Internet/Net Neutrality (1192)
- Most reported state/territory
- California (346)
Where the complaints came from
On 9 May 2016, the 2262 complaints recorded by the Federal Communications Commission were reported from 1183 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 346 | 15.3% |
| Florida | 183 | 8.1% |
| New York | 141 | 6.2% |
| Texas | 137 | 6.1% |
| Maryland | 100 | 4.4% |
| Pennsylvania | 99 | 4.4% |
| Illinois | 96 | 4.2% |
| Washington | 73 | 3.2% |
| Virginia | 71 | 3.1% |
| Georgia | 70 | 3.1% |
| Other states and territories | 942 | 41.6% |
Location highlight
Complaints in California were reported across 168 cities, the widest spread observed on this date.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Internet was the most reported category, with 1344 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Internet | 1344 | 59.4% |
| Phone | 747 | 33.0% |
| TV | 107 | 4.7% |
| Radio | 58 | 2.6% |
| Emergency | 6 | 0.3% |
Internet complaints
1344 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 1190 | 88.5% |
| Billing | 54 | 4.0% |
| Availability | 38 | 2.8% |
| Speed | 23 | 1.7% |
| Privacy | 16 | 1.2% |
| Interference | 12 | 0.9% |
| Equipment | 10 | 0.7% |
Open Internet/Net Neutrality and Billing were the main issues reported in this category, while other issues were less common.
Phone complaints
747 complaints were recorded in this category, representing 33.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 315 | 42.2% |
| Robocalls | 162 | 21.7% |
| Billing | 87 | 11.6% |
| Equipment | 43 | 5.8% |
| Availability (including rural call completion) | 39 | 5.2% |
| Junk Faxes | 31 | 4.1% |
| Number Portability (keeping your number if you change providers) | 30 | 4.0% |
| Privacy | 19 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Interference (including signal jammers) | 8 | 1.1% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
TV complaints
107 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 42.1% |
| Availability | 37 | 34.6% |
| Equipment | 11 | 10.3% |
| Loud Commercials | 6 | 5.6% |
| Indecency | 4 | 3.7% |
| Interference | 4 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
58 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 49 | 84.5% |
| Commercials/Promotions | 3 | 5.2% |
| Indecency | 3 | 5.2% |
| Equipment | 2 | 3.4% |
| Billing | 1 | 1.7% |
Interference and Commercials/Promotions were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.