FCC Consumer Complaints – 22 May 2016
Introduction
On 22 May 2016, 316 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 453 complaints recorded the previous day. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 316
- States & territories reporting
- 45
- Most common issue
- Billing (65)
- Most reported state/territory
- California (51)
Where the complaints came from
Reports recorded on 22 May 2016 show 316 complaints originating from 243 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 16.1% |
| Florida | 27 | 8.5% |
| Texas | 23 | 7.3% |
| Ohio | 16 | 5.1% |
| Pennsylvania | 13 | 4.1% |
| Kentucky | 12 | 3.8% |
| New York | 12 | 3.8% |
| Washington | 11 | 3.5% |
| Illinois | 9 | 2.8% |
| Michigan | 9 | 2.8% |
| Other states and territories | 133 | 42.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 157 reports. This was followed by Internet, which accounted for 99 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 157 | 49.7% |
| Internet | 99 | 31.3% |
| TV | 50 | 15.8% |
| Radio | 8 | 2.5% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
157 complaints were recorded in this category, representing 49.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 60 | 38.2% |
| Robocalls | 34 | 21.7% |
| Billing | 21 | 13.4% |
| Availability (including rural call completion) | 12 | 7.6% |
| Equipment | 11 | 7.0% |
| Privacy | 8 | 5.1% |
| Interference (including signal jammers) | 4 | 2.5% |
| Open Internet/Net Neutrality | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.3% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
99 complaints were recorded in this category, representing 31.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 27.3% |
| Open Internet/Net Neutrality | 24 | 24.2% |
| Speed | 19 | 19.2% |
| Availability | 17 | 17.2% |
| Privacy | 8 | 8.1% |
| Interference | 4 | 4.0% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Speed.
TV complaints
50 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 34.0% |
| Billing | 17 | 34.0% |
| Equipment | 6 | 12.0% |
| Loud Commercials | 6 | 12.0% |
| Indecency | 3 | 6.0% |
| Interference | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.