FCC Consumer Complaints – 6 July 2016
Introduction
The Federal Communications Commission recorded 1091 consumer complaints on Wednesday, 6 July 2016 relating to telecommunications services, complaint volume increased from 922 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1091
- States & territories reporting
- 51
- Most common issue
- Telemarketing (including do not call and spoofing) (310)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1091 complaints recorded on 6 July 2016 were submitted from 738 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 13.1% |
| Texas | 95 | 8.7% |
| Florida | 94 | 8.6% |
| Georgia | 55 | 5.0% |
| New York | 53 | 4.9% |
| New Jersey | 40 | 3.7% |
| Illinois | 38 | 3.5% |
| Pennsylvania | 38 | 3.5% |
| Maryland | 37 | 3.4% |
| Arizona | 35 | 3.2% |
| Other states and territories | 461 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 733 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 733 | 67.2% |
| Internet | 189 | 17.3% |
| TV | 139 | 12.7% |
| Radio | 27 | 2.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
733 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 310 | 42.3% |
| Robocalls | 186 | 25.4% |
| Billing | 104 | 14.2% |
| Equipment | 39 | 5.3% |
| Junk Faxes | 22 | 3.0% |
| Availability (including rural call completion) | 20 | 2.7% |
| Privacy | 19 | 2.6% |
| Number Portability (keeping your number if you change providers) | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Telemarketing (including do not call and spoofing) and Robocalls were the main issues reported in this category, while other issues were less common.
Internet complaints
189 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 27.5% |
| Availability | 41 | 21.7% |
| Speed | 30 | 15.9% |
| Interference | 22 | 11.6% |
| Privacy | 16 | 8.5% |
| Open Internet/Net Neutrality | 15 | 7.9% |
| Equipment | 12 | 6.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
139 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 47.5% |
| Availability | 27 | 19.4% |
| Equipment | 16 | 11.5% |
| Loud Commercials | 11 | 7.9% |
| Interference | 8 | 5.8% |
| Indecency | 6 | 4.3% |
| Privacy | 5 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.