FCC Consumer Complaints – 13 July 2016
Introduction
A total of 1185 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 July 2016, this was higher than the 1181 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Telemarketing (including do not call and spoofing) was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1185
- States & territories reporting
- 50
- Most common issue
- Telemarketing (including do not call and spoofing) (400)
- Most reported state/territory
- California (137)
Where the complaints came from
The 1185 complaints recorded on 13 July 2016 originated from 780 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 11.6% |
| Texas | 113 | 9.5% |
| Florida | 104 | 8.8% |
| New York | 70 | 5.9% |
| Maryland | 64 | 5.4% |
| Pennsylvania | 48 | 4.1% |
| Ohio | 45 | 3.8% |
| Illinois | 44 | 3.7% |
| Michigan | 43 | 3.6% |
| Georgia | 41 | 3.5% |
| Other states and territories | 475 | 40.1% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 872 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 872 | 73.6% |
| Internet | 173 | 14.6% |
| TV | 119 | 10.0% |
| Radio | 20 | 1.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
872 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 400 | 45.9% |
| Robocalls | 242 | 27.8% |
| Billing | 86 | 9.9% |
| Equipment | 35 | 4.0% |
| Availability (including rural call completion) | 32 | 3.7% |
| Junk Faxes | 26 | 3.0% |
| Privacy | 24 | 2.8% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
173 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 26.6% |
| Availability | 41 | 23.7% |
| Privacy | 22 | 12.7% |
| Speed | 22 | 12.7% |
| Open Internet/Net Neutrality | 17 | 9.8% |
| Interference | 15 | 8.7% |
| Equipment | 10 | 5.8% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
TV complaints
119 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 54.6% |
| Equipment | 22 | 18.5% |
| Availability | 15 | 12.6% |
| Indecency | 10 | 8.4% |
| Interference | 4 | 3.4% |
| Loud Commercials | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
| Privacy | 1 | 0.8% |
Billing and Equipment accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.