FCC Consumer Complaints – 30 July 2016
Introduction
The Federal Communications Commission recorded 529 consumer complaints on Saturday, 30 July 2016 relating to telecommunications services, this was lower than the 1081 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Telemarketing (including do not call and spoofing) were marginally higher than for other issue types.
Key statistics
- Total complaints
- 529
- States & territories reporting
- 44
- Most common issue
- Telemarketing (including do not call and spoofing) (140)
- Most reported state/territory
- California (76)
Where the complaints came from
A total of 529 complaints were recorded on 30 July 2016, with reports originating from 393 cities in 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 14.4% |
| Florida | 58 | 11.0% |
| Texas | 39 | 7.4% |
| Illinois | 27 | 5.1% |
| Maryland | 27 | 5.1% |
| Pennsylvania | 27 | 5.1% |
| New York | 22 | 4.2% |
| Georgia | 20 | 3.8% |
| North Carolina | 18 | 3.4% |
| New Jersey | 17 | 3.2% |
| Other states and territories | 198 | 37.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 313 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 59.2% |
| Internet | 118 | 22.3% |
| TV | 69 | 13.0% |
| Radio | 22 | 4.2% |
| Emergency | 4 | 0.8% |
| Accessibility | 3 | 0.6% |
Phone complaints
313 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 140 | 44.7% |
| Robocalls | 77 | 24.6% |
| Billing | 30 | 9.6% |
| Privacy | 19 | 6.1% |
| Equipment | 16 | 5.1% |
| Number Portability (keeping your number if you change providers) | 11 | 3.5% |
| Availability (including rural call completion) | 7 | 2.2% |
| Junk Faxes | 5 | 1.6% |
| Interference (including signal jammers) | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Telemarketing (including do not call and spoofing) and Robocalls accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
118 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 26.3% |
| Availability | 23 | 19.5% |
| Speed | 18 | 15.3% |
| Open Internet/Net Neutrality | 15 | 12.7% |
| Interference | 12 | 10.2% |
| Privacy | 11 | 9.3% |
| Equipment | 8 | 6.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
69 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 39.1% |
| Availability | 11 | 15.9% |
| Indecency | 9 | 13.0% |
| Equipment | 7 | 10.1% |
| Interference | 6 | 8.7% |
| Loud Commercials | 4 | 5.8% |
| Privacy | 4 | 5.8% |
| Open Internet/Net Neutrality | 1 | 1.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.