FCC Consumer Complaints – 7 August 2016
Introduction
A total of 332 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 7 August 2016, complaint volume fell from 448 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 332
- States & territories reporting
- 46
- Most common issue
- Billing (62)
- Most reported state/territory
- California (42)
Where the complaints came from
A total of 332 complaints were recorded on 7 August 2016, with reports originating from 271 cities in 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 12.7% |
| Florida | 29 | 8.7% |
| Texas | 22 | 6.6% |
| Maryland | 20 | 6.0% |
| New York | 20 | 6.0% |
| Illinois | 16 | 4.8% |
| Georgia | 12 | 3.6% |
| New Jersey | 12 | 3.6% |
| Pennsylvania | 12 | 3.6% |
| Tennessee | 11 | 3.3% |
| Other states and territories | 136 | 41.0% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 137 complaints. This was followed by Internet, which accounted for 91 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 41.3% |
| Internet | 91 | 27.4% |
| TV | 87 | 26.2% |
| Radio | 16 | 4.8% |
| Accessibility | 1 | 0.3% |
Phone complaints
137 complaints were recorded in this category, representing 41.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Telemarketing (including do not call and spoofing) | 54 | 39.4% |
| Robocalls | 23 | 16.8% |
| Billing | 19 | 13.9% |
| Equipment | 11 | 8.0% |
| Availability (including rural call completion) | 9 | 6.6% |
| Privacy | 7 | 5.1% |
| Number Portability (keeping your number if you change providers) | 5 | 3.6% |
| Interference (including signal jammers) | 3 | 2.2% |
| Slamming (change of your carrier without permission) | 3 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Junk Faxes | 1 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Complaints in this category covered a range of issues, including Telemarketing (including do not call and spoofing), Robocalls and Billing.
Internet complaints
91 complaints were recorded in this category, representing 27.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 29.7% |
| Billing | 26 | 28.6% |
| Speed | 14 | 15.4% |
| Interference | 8 | 8.8% |
| Open Internet/Net Neutrality | 6 | 6.6% |
| Equipment | 5 | 5.5% |
| Privacy | 5 | 5.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
87 complaints were recorded in this category, representing 26.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 31 | 35.6% |
| Availability | 19 | 21.8% |
| Billing | 17 | 19.5% |
| Loud Commercials | 9 | 10.3% |
| Equipment | 8 | 9.2% |
| Interference | 3 | 3.4% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.