FCC Consumer Complaints – 10 September 2016
Introduction
On 10 September 2016, the Federal Communications Commission recorded 927 consumer complaints relating to telecommunications services, complaint volume fell from 1354 complaints the previous day. The complaints came from 50 states and territories, with Ohio reporting a modestly higher count than the other locations. The most common issue reported was Billing, accounting for 387 complaints.
Key statistics
- Total complaints
- 927
- States & territories reporting
- 50
- Most common issue
- Billing (387)
- Most reported state/territory
- Ohio (98)
Where the complaints came from
A total of 927 complaints were recorded on 10 September 2016, with reports originating from 685 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Ohio | 98 | 10.6% |
| California | 83 | 9.0% |
| Florida | 66 | 7.1% |
| New York | 61 | 6.6% |
| Texas | 52 | 5.6% |
| Pennsylvania | 44 | 4.7% |
| Maryland | 43 | 4.6% |
| Virginia | 34 | 3.7% |
| Michigan | 29 | 3.1% |
| Illinois | 28 | 3.0% |
| Other states and territories | 389 | 42.0% |
Location highlight
Ohio had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 642 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 642 | 69.3% |
| Internet | 156 | 16.8% |
| TV | 93 | 10.0% |
| Radio | 35 | 3.8% |
| Emergency | 1 | 0.1% |
Phone complaints
642 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 281 | 43.8% |
| Telemarketing (including do not call and spoofing) | 150 | 23.4% |
| Robocalls | 105 | 16.4% |
| Cramming (unauthorized charges on your phone bill) | 28 | 4.4% |
| Equipment | 24 | 3.7% |
| Privacy | 15 | 2.3% |
| Open Internet/Net Neutrality | 13 | 2.0% |
| Availability (including rural call completion) | 12 | 1.9% |
| Interference (including signal jammers) | 7 | 1.1% |
| Number Portability (keeping your number if you change providers) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
The largest share of complaints in this category related to Billing and Telemarketing (including do not call and spoofing), with fewer reports falling into other issue types.
Internet complaints
156 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 39.1% |
| Privacy | 24 | 15.4% |
| Availability | 21 | 13.5% |
| Open Internet/Net Neutrality | 19 | 12.2% |
| Speed | 18 | 11.5% |
| Equipment | 10 | 6.4% |
| Interference | 3 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Privacy and Availability.
TV complaints
93 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 47.3% |
| Availability | 20 | 21.5% |
| Equipment | 11 | 11.8% |
| Loud Commercials | 10 | 10.8% |
| Indecency | 6 | 6.5% |
| Interference | 1 | 1.1% |
| Open Internet/Net Neutrality | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
35 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 30 | 85.7% |
| Indecency | 2 | 5.7% |
| Billing | 1 | 2.9% |
| Commercials/Promotions | 1 | 2.9% |
| Equipment | 1 | 2.9% |
The largest share of complaints in this category related to Interference and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.