FCC Consumer Complaints – 10 December 2016
Introduction
The Federal Communications Commission recorded 371 consumer complaints on Saturday, 10 December 2016 relating to telecommunications services, complaint volume fell from 860 complaints the previous day. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 371
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (126)
- Most reported state/territory
- California (46)
Where the complaints came from
The 371 complaints recorded on 10 December 2016 originated from 289 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 12.4% |
| Florida | 35 | 9.4% |
| Maryland | 27 | 7.3% |
| Pennsylvania | 27 | 7.3% |
| Texas | 24 | 6.5% |
| New York | 23 | 6.2% |
| Arizona | 16 | 4.3% |
| Georgia | 16 | 4.3% |
| Illinois | 12 | 3.2% |
| Ohio | 12 | 3.2% |
| Other states and territories | 133 | 35.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 213 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 213 | 57.4% |
| Internet | 77 | 20.8% |
| TV | 51 | 13.7% |
| Radio | 28 | 7.5% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
213 complaints were recorded in this category, representing 57.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 126 | 59.2% |
| Billing | 36 | 16.9% |
| Availability (including rural call completion) | 17 | 8.0% |
| Equipment | 17 | 8.0% |
| Privacy | 7 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.8% |
| Junk Faxes | 2 | 0.9% |
| Interference (including signal jammers) | 1 | 0.5% |
| Number Portability (keeping your number if you change providers) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
77 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 35.1% |
| Availability | 15 | 19.5% |
| Speed | 11 | 14.3% |
| Open Internet/Net Neutrality | 10 | 13.0% |
| Equipment | 7 | 9.1% |
| Privacy | 4 | 5.2% |
| Interference | 3 | 3.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
51 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 47.1% |
| Loud Commercials | 11 | 21.6% |
| Availability | 4 | 7.8% |
| Equipment | 4 | 7.8% |
| Indecency | 4 | 7.8% |
| Interference | 3 | 5.9% |
| Privacy | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 126 complaints relating to unwanted calls on this date, representing 34% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 637-7343 | 5 | 4.0% |
| (516) 325-9043 | 2 | 1.6% |
| (541) 850-0438 | 2 | 1.6% |
| (619) 584-0093 | 2 | 1.6% |
| (201) 285-8509 | 1 | 0.8% |
| (202) 789-5588 | 1 | 0.8% |
| (202) 994-1533 | 1 | 0.8% |
| (203) 242-8337 | 1 | 0.8% |
| (205) 224-0863 | 1 | 0.8% |
| (206) 336-3495 | 1 | 0.8% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 308-6816 | 8 | 6.3% |
| (202) 789-5588 | 1 | 0.8% |
| (206) 336-3495 | 1 | 0.8% |
| (209) 217-3049 | 1 | 0.8% |
| (216) 245-0774 | 1 | 0.8% |
| (221) 557-9468 | 1 | 0.8% |
| (304) 908-6004 | 1 | 0.8% |
| (346) 208-1112 | 1 | 0.8% |
| (415) 376-1448 | 1 | 0.8% |
| (440) 934-2317 | 1 | 0.8% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 308-6816 stood out as the most frequently reported business contact number.
- (877) 637-7343 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.