FCC Consumer Complaints – 6 January 2017
Introduction
On 6 January 2017, the Federal Communications Commission recorded 947 consumer complaints relating to telecommunications services, this represented a decline from the 1079 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 947
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (406)
- Most reported state/territory
- California (122)
Where the complaints came from
The 947 complaints recorded on 6 January 2017 were submitted from 651 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 12.9% |
| Florida | 77 | 8.1% |
| Texas | 73 | 7.7% |
| Maryland | 57 | 6.0% |
| New York | 51 | 5.4% |
| Illinois | 36 | 3.8% |
| Pennsylvania | 35 | 3.7% |
| Michigan | 34 | 3.6% |
| Georgia | 33 | 3.5% |
| Arizona | 31 | 3.3% |
| Other states and territories | 397 | 41.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 620 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 620 | 65.5% |
| TV | 161 | 17.0% |
| Internet | 136 | 14.4% |
| Radio | 27 | 2.9% |
| Emergency | 3 | 0.3% |
Phone complaints
620 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 406 | 65.5% |
| Billing | 103 | 16.6% |
| Availability (including rural call completion) | 27 | 4.4% |
| Equipment | 25 | 4.0% |
| Number Portability (keeping your number if you change providers) | 20 | 3.2% |
| Interference (including signal jammers) | 12 | 1.9% |
| Privacy | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Junk Faxes | 7 | 1.1% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
161 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 45.3% |
| Availability | 57 | 35.4% |
| Equipment | 13 | 8.1% |
| Interference | 8 | 5.0% |
| Indecency | 7 | 4.3% |
| Loud Commercials | 2 | 1.2% |
| Privacy | 1 | 0.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
136 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 38.2% |
| Availability | 26 | 19.1% |
| Speed | 26 | 19.1% |
| Interference | 11 | 8.1% |
| Equipment | 9 | 6.6% |
| Open Internet/Net Neutrality | 7 | 5.1% |
| Privacy | 5 | 3.7% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Unwanted calls
406 complaints relating to unwanted calls were recorded on this date, accounting for 42.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (984) 255-0884 | 12 | 3.0% |
| (219) 962-7640 | 4 | 1.0% |
| (386) 479-7686 | 4 | 1.0% |
| (561) 536-5625 | 3 | 0.7% |
| (702) 568-8902 | 3 | 0.7% |
| (720) 440-5807 | 3 | 0.7% |
| (888) 665-1417 | 3 | 0.7% |
| (209) 407-5633 | 2 | 0.5% |
| (216) 502-4541 | 2 | 0.5% |
| (253) 875-7722 | 2 | 0.5% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 665-1417 | 5 | 1.2% |
| (984) 255-0884 | 3 | 0.7% |
| (855) 904-7781 | 2 | 0.5% |
| (219) 962-7640 | 1 | 0.2% |
| (225) 341-6659 | 1 | 0.2% |
| (240) 855-0967 | 1 | 0.2% |
| (253) 780-8239 | 1 | 0.2% |
| (254) 789-5892 | 1 | 0.2% |
| (270) 594-5161 | 1 | 0.2% |
| (287) 471-7730 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 665-1417 was reported slightly more often than other business contact numbers.
- (984) 255-0884 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.