FCC Consumer Complaints – 8 January 2017
Introduction
On Sunday, 8 January 2017, the Federal Communications Commission recorded 303 consumer complaints relating to telecommunications services, complaint volume fell from 478 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 303
- States & territories reporting
- 45
- Most common issue
- Billing (84)
- Most reported state/territory
- California (41)
Where the complaints came from
On 8 January 2017, the 303 complaints recorded by the Federal Communications Commission were reported from 232 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 13.5% |
| Florida | 30 | 9.9% |
| Texas | 20 | 6.6% |
| New York | 16 | 5.3% |
| Kentucky | 13 | 4.3% |
| Arizona | 12 | 4.0% |
| Pennsylvania | 12 | 4.0% |
| Illinois | 11 | 3.6% |
| Tennessee | 11 | 3.6% |
| Maryland | 9 | 3.0% |
| Other states and territories | 128 | 42.2% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 136 complaints. This was followed by TV, which accounted for 88 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 136 | 44.9% |
| TV | 88 | 29.0% |
| Internet | 65 | 21.5% |
| Radio | 12 | 4.0% |
| Emergency | 2 | 0.7% |
Phone complaints
136 complaints were recorded in this category, representing 44.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 66 | 48.5% |
| Billing | 27 | 19.9% |
| Availability (including rural call completion) | 15 | 11.0% |
| Equipment | 9 | 6.6% |
| Number Portability (keeping your number if you change providers) | 6 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.7% |
| Junk Faxes | 4 | 2.9% |
| Privacy | 3 | 2.2% |
| Open Internet/Net Neutrality | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
88 complaints were recorded in this category, representing 29.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 43.2% |
| Availability | 22 | 25.0% |
| Indecency | 10 | 11.4% |
| Equipment | 8 | 9.1% |
| Loud Commercials | 8 | 9.1% |
| Interference | 2 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
65 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 21 | 32.3% |
| Billing | 19 | 29.2% |
| Availability | 13 | 20.0% |
| Open Internet/Net Neutrality | 4 | 6.2% |
| Equipment | 3 | 4.6% |
| Privacy | 3 | 4.6% |
| Interference | 2 | 3.1% |
Speed and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.