FCC Consumer Complaints – 22 January 2017
Introduction
On 22 January 2017, 268 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 393 complaints the previous day. Reports were received from 39 states and territories, with California accounting for the largest number of submissions at 46 complaints. Reports covered a range of issue types, with no single category dominating.
Key statistics
- Total complaints
- 268
- States & territories reporting
- 39
- Most reported state/territory
- California (46)
Where the complaints came from
A total of 268 complaints were recorded on 22 January 2017, with reports originating from 208 cities in 39 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 17.2% |
| Texas | 18 | 6.7% |
| Florida | 16 | 6.0% |
| Maryland | 15 | 5.6% |
| Illinois | 12 | 4.5% |
| Arizona | 11 | 4.1% |
| Connecticut | 11 | 4.1% |
| Georgia | 11 | 4.1% |
| Pennsylvania | 10 | 3.7% |
| Michigan | 9 | 3.4% |
| Other states and territories | 109 | 40.7% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 132 reports. This was followed by Internet, which accounted for 73 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 132 | 49.3% |
| Internet | 73 | 27.2% |
| TV | 44 | 16.4% |
| Radio | 19 | 7.1% |
Phone complaints
132 complaints were recorded in this category, representing 49.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 60 | 45.5% |
| Billing | 28 | 21.2% |
| Equipment | 14 | 10.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 7.6% |
| Availability (including rural call completion) | 6 | 4.5% |
| Privacy | 5 | 3.8% |
| Interference (including signal jammers) | 3 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.3% |
| Open Internet/Net Neutrality | 2 | 1.5% |
| Junk Faxes | 1 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Cramming (unauthorized charges on your phone bill) among the most common.
Internet complaints
73 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 23 | 31.5% |
| Billing | 15 | 20.5% |
| Availability | 14 | 19.2% |
| Privacy | 10 | 13.7% |
| Open Internet/Net Neutrality | 5 | 6.8% |
| Interference | 4 | 5.5% |
| Equipment | 2 | 2.7% |
A broad mix of issues was reported in this category, with Speed, Billing and Availability among the most common.
TV complaints
44 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 38.6% |
| Billing | 17 | 38.6% |
| Equipment | 6 | 13.6% |
| Interference | 2 | 4.5% |
| Open Internet/Net Neutrality | 1 | 2.3% |
| Privacy | 1 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.