FCC Consumer Complaints – 24 January 2017
Introduction
On 24 January 2017, 1232 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 910 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1232
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (544)
- Most reported state/territory
- California (161)
Where the complaints came from
On 24 January 2017, the 1232 complaints recorded by the Federal Communications Commission were reported from 800 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Nebraska, where Omaha accounted for 43 of the 61 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 161 | 13.1% |
| Florida | 93 | 7.5% |
| Texas | 80 | 6.5% |
| New York | 63 | 5.1% |
| Nebraska | 61 | 5.0% |
| Illinois | 41 | 3.3% |
| Georgia | 37 | 3.0% |
| Maryland | 37 | 3.0% |
| New Jersey | 37 | 3.0% |
| Pennsylvania | 37 | 3.0% |
| Other states and territories | 581 | 47.2% |
Location highlight
Omaha accounted for the majority of complaints recorded in Nebraska.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 812 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 812 | 65.9% |
| Internet | 267 | 21.7% |
| TV | 117 | 9.5% |
| Radio | 34 | 2.8% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
812 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 544 | 67.0% |
| Billing | 125 | 15.4% |
| Availability (including rural call completion) | 37 | 4.6% |
| Equipment | 29 | 3.6% |
| Number Portability (keeping your number if you change providers) | 23 | 2.8% |
| Privacy | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Junk Faxes | 13 | 1.6% |
| Interference (including signal jammers) | 10 | 1.2% |
| Open Internet/Net Neutrality | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
267 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 33.3% |
| Open Internet/Net Neutrality | 76 | 28.5% |
| Availability | 42 | 15.7% |
| Speed | 26 | 9.7% |
| Interference | 16 | 6.0% |
| Equipment | 12 | 4.5% |
| Privacy | 6 | 2.2% |
Billing and Open Internet/Net Neutrality accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
117 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 67.5% |
| Availability | 24 | 20.5% |
| Equipment | 8 | 6.8% |
| Privacy | 4 | 3.4% |
| Interference | 2 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
34 complaints were recorded in this category, representing 2.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 20 | 58.8% |
| Indecency | 5 | 14.7% |
| Pirate Radio | 5 | 14.7% |
| Billing | 2 | 5.9% |
| Commercials/Promotions | 2 | 5.9% |
Interference and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.