FCC Consumer Complaints – 8 April 2017
Introduction
The Federal Communications Commission recorded 436 consumer complaints on 8 April 2017 relating to telecommunications services, complaint volume fell from 1139 complaints the previous day. The complaints came from 47 states and territories, with Florida reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 229 complaints.
Key statistics
- Total complaints
- 436
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (229)
- Most reported state/territory
- Florida (42)
Where the complaints came from
A total of 436 complaints were recorded on 8 April 2017, with reports originating from 337 cities in 47 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 42 | 9.6% |
| California | 41 | 9.4% |
| New York | 26 | 6.0% |
| Illinois | 24 | 5.5% |
| Texas | 23 | 5.3% |
| Pennsylvania | 21 | 4.8% |
| Maryland | 20 | 4.6% |
| Arizona | 19 | 4.4% |
| New Jersey | 16 | 3.7% |
| Virginia | 15 | 3.4% |
| Other states and territories | 189 | 43.3% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 298 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 68.3% |
| Internet | 62 | 14.2% |
| TV | 60 | 13.8% |
| Radio | 14 | 3.2% |
| Emergency | 2 | 0.5% |
Phone complaints
298 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 229 | 76.8% |
| Billing | 27 | 9.1% |
| Availability (including rural call completion) | 11 | 3.7% |
| Number Portability (keeping your number if you change providers) | 9 | 3.0% |
| Equipment | 8 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.7% |
| Privacy | 3 | 1.0% |
| Interference (including signal jammers) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
| Junk Faxes | 1 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
62 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 35.5% |
| Speed | 16 | 25.8% |
| Availability | 12 | 19.4% |
| Open Internet/Net Neutrality | 5 | 8.1% |
| Equipment | 3 | 4.8% |
| Interference | 2 | 3.2% |
| Privacy | 2 | 3.2% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 55.0% |
| Availability | 7 | 11.7% |
| Equipment | 6 | 10.0% |
| Indecency | 6 | 10.0% |
| Loud Commercials | 6 | 10.0% |
| Interference | 2 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 229 complaints relating to unwanted calls on this date, representing 52.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 329-8507 | 6 | 2.6% |
| (215) 372-1781 | 2 | 0.9% |
| (314) 214-6589 | 2 | 0.9% |
| (773) 432-8108 | 2 | 0.9% |
| (800) 255-1412 | 2 | 0.9% |
| (801) 383-2380 | 2 | 0.9% |
| (844) 711-3211 | 2 | 0.9% |
| (201) 285-1836 | 1 | 0.4% |
| (202) 517-7852 | 1 | 0.4% |
| (202) 800-0783 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 390-2425 | 6 | 2.6% |
| (617) 326-3840 | 2 | 0.9% |
| (844) 711-3211 | 2 | 0.9% |
| (949) 201-2330 | 2 | 0.9% |
| (202) 239-5119 | 1 | 0.4% |
| (202) 800-0783 | 1 | 0.4% |
| (205) 418-0897 | 1 | 0.4% |
| (205) 418-0902 | 1 | 0.4% |
| (215) 372-1781 | 1 | 0.4% |
| (217) 210-3267 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (800) 390-2425 stood out as the most frequently reported business contact number.
- (855) 329-8507 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.