FCC Consumer Complaints – 28 April 2017
Introduction
A total of 1061 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 April 2017, this was lower than the 1210 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 615 complaints.
Key statistics
- Total complaints
- 1061
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (615)
- Most reported state/territory
- California (119)
Where the complaints came from
Reports recorded on 28 April 2017 show 1061 complaints originating from 700 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.2% |
| Florida | 111 | 10.5% |
| Texas | 89 | 8.4% |
| New York | 62 | 5.8% |
| Illinois | 47 | 4.4% |
| Ohio | 44 | 4.1% |
| Virginia | 37 | 3.5% |
| Colorado | 34 | 3.2% |
| Georgia | 34 | 3.2% |
| North Carolina | 31 | 2.9% |
| Other states and territories | 450 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 761 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 761 | 71.7% |
| Internet | 161 | 15.2% |
| TV | 125 | 11.8% |
| Radio | 12 | 1.1% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
761 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 615 | 80.8% |
| Billing | 69 | 9.1% |
| Availability (including rural call completion) | 19 | 2.5% |
| Equipment | 18 | 2.4% |
| Privacy | 12 | 1.6% |
| Junk Faxes | 10 | 1.3% |
| Number Portability (keeping your number if you change providers) | 8 | 1.1% |
| Interference (including signal jammers) | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 31.1% |
| Open Internet/Net Neutrality | 39 | 24.2% |
| Speed | 23 | 14.3% |
| Availability | 19 | 11.8% |
| Privacy | 16 | 9.9% |
| Equipment | 7 | 4.3% |
| Interference | 7 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Open Internet/Net Neutrality and Speed among the most common.
TV complaints
125 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 52.0% |
| Availability | 22 | 17.6% |
| Indecency | 13 | 10.4% |
| Loud Commercials | 13 | 10.4% |
| Equipment | 9 | 7.2% |
| Interference | 3 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 615 complaints relating to unwanted calls on this date, representing 58% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (201) 410-4458 | 7 | 1.1% |
| (410) 365-8451 | 5 | 0.8% |
| (763) 784-1910 | 5 | 0.8% |
| (336) 272-9939 | 3 | 0.5% |
| (443) 853-1182 | 3 | 0.5% |
| (609) 232-8953 | 3 | 0.5% |
| (646) 432-4892 | 3 | 0.5% |
| (703) 594-7542 | 3 | 0.5% |
| (800) 998-5202 | 3 | 0.5% |
| (817) 203-0453 | 3 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (201) 410-4458 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.