FCC Consumer Complaints – 30 April 2017
Introduction
On Sunday, 30 April 2017, 280 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 388 complaints the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 280
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- California (37)
Where the complaints came from
The 280 complaints recorded on 30 April 2017 were submitted from 230 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 37 | 13.2% |
| Florida | 21 | 7.5% |
| Texas | 15 | 5.4% |
| New York | 14 | 5.0% |
| Iowa | 12 | 4.3% |
| Kentucky | 10 | 3.6% |
| Maryland | 10 | 3.6% |
| Arizona | 9 | 3.2% |
| Georgia | 9 | 3.2% |
| Massachusetts | 9 | 3.2% |
| Other states and territories | 134 | 47.9% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 136 complaints. This was followed by Internet, which accounted for 85 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 136 | 48.6% |
| Internet | 85 | 30.4% |
| TV | 57 | 20.4% |
| Radio | 2 | 0.7% |
Phone complaints
136 complaints were recorded in this category, representing 48.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 64.0% |
| Billing | 22 | 16.2% |
| Equipment | 8 | 5.9% |
| Availability (including rural call completion) | 6 | 4.4% |
| Number Portability (keeping your number if you change providers) | 5 | 3.7% |
| Privacy | 3 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.5% |
| Interference (including signal jammers) | 2 | 1.5% |
| Junk Faxes | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
85 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 24 | 28.2% |
| Billing | 20 | 23.5% |
| Availability | 18 | 21.2% |
| Speed | 12 | 14.1% |
| Equipment | 6 | 7.1% |
| Privacy | 3 | 3.5% |
| Interference | 2 | 2.4% |
The remaining complaints in this category were spread across several issues, including Open Internet/Net Neutrality, Billing and Availability.
TV complaints
57 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.9% |
| Loud Commercials | 15 | 26.3% |
| Indecency | 8 | 14.0% |
| Equipment | 4 | 7.0% |
| Availability | 2 | 3.5% |
| Privacy | 2 | 3.5% |
| Interference | 1 | 1.8% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.