FCC Consumer Complaints – 21 May 2017
Introduction
On 21 May 2017, 246 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 409 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 93 complaints.
Key statistics
- Total complaints
- 246
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (93)
- Most reported state/territory
- California (34)
Where the complaints came from
The 246 complaints recorded on 21 May 2017 originated from 207 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 13.8% |
| Florida | 19 | 7.7% |
| Texas | 17 | 6.9% |
| Kentucky | 12 | 4.9% |
| Illinois | 11 | 4.5% |
| North Carolina | 11 | 4.5% |
| New York | 11 | 4.5% |
| Virginia | 8 | 3.3% |
| Arizona | 7 | 2.8% |
| Georgia | 7 | 2.8% |
| Other states and territories | 109 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 140 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 140 | 56.9% |
| TV | 52 | 21.1% |
| Internet | 42 | 17.1% |
| Radio | 9 | 3.7% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
140 complaints were recorded in this category, representing 56.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 93 | 66.4% |
| Billing | 23 | 16.4% |
| Equipment | 9 | 6.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.9% |
| Availability (including rural call completion) | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.1% |
| Open Internet/Net Neutrality | 2 | 1.4% |
| Privacy | 2 | 1.4% |
| Junk Faxes | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
52 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 23.1% |
| Indecency | 11 | 21.2% |
| Loud Commercials | 11 | 21.2% |
| Availability | 8 | 15.4% |
| Equipment | 6 | 11.5% |
| Interference | 2 | 3.8% |
| Privacy | 2 | 3.8% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
Internet complaints
42 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 26.2% |
| Billing | 11 | 26.2% |
| Speed | 9 | 21.4% |
| Equipment | 4 | 9.5% |
| Interference | 3 | 7.1% |
| Open Internet/Net Neutrality | 2 | 4.8% |
| Privacy | 2 | 4.8% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.