FCC Consumer Complaints – 24 May 2017
Introduction
The Federal Communications Commission recorded 1307 consumer complaints on Wednesday, 24 May 2017 relating to telecommunications services, this represented an increase from the 1296 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 850 complaints.
Key statistics
- Total complaints
- 1307
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (850)
- Most reported state/territory
- California (153)
Where the complaints came from
Reports recorded on 24 May 2017 show 1307 complaints originating from 865 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 153 | 11.7% |
| Texas | 115 | 8.8% |
| Florida | 106 | 8.1% |
| New York | 74 | 5.7% |
| Pennsylvania | 51 | 3.9% |
| Georgia | 49 | 3.7% |
| Michigan | 48 | 3.7% |
| Illinois | 46 | 3.5% |
| Indiana | 42 | 3.2% |
| Ohio | 39 | 3.0% |
| Other states and territories | 583 | 44.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1026 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1026 | 78.5% |
| TV | 159 | 12.2% |
| Internet | 103 | 7.9% |
| Radio | 15 | 1.1% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1026 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 850 | 82.8% |
| Billing | 80 | 7.8% |
| Privacy | 23 | 2.2% |
| Equipment | 22 | 2.1% |
| Availability (including rural call completion) | 16 | 1.6% |
| Junk Faxes | 12 | 1.2% |
| Number Portability (keeping your number if you change providers) | 10 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Privacy and Equipment.
TV complaints
159 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 34.6% |
| Indecency | 49 | 30.8% |
| Availability | 18 | 11.3% |
| Loud Commercials | 17 | 10.7% |
| Equipment | 13 | 8.2% |
| Interference | 5 | 3.1% |
| Open Internet/Net Neutrality | 1 | 0.6% |
| Privacy | 1 | 0.6% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
103 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 30.1% |
| Billing | 31 | 30.1% |
| Speed | 17 | 16.5% |
| Equipment | 7 | 6.8% |
| Interference | 7 | 6.8% |
| Open Internet/Net Neutrality | 7 | 6.8% |
| Privacy | 3 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 850 complaints relating to unwanted calls were recorded on this date, representing 65% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (337) 242-1683 | 6 | 0.7% |
| (248) 600-5845 | 4 | 0.5% |
| (330) 295-3244 | 4 | 0.5% |
| (601) 227-3827 | 4 | 0.5% |
| (609) 250-9744 | 4 | 0.5% |
| (914) 645-7842 | 4 | 0.5% |
| (360) 562-9014 | 3 | 0.4% |
| (585) 304-0709 | 3 | 0.4% |
| (650) 245-5120 | 3 | 0.4% |
| (719) 270-9429 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (337) 242-1683 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.