FCC Consumer Complaints – 6 August 2017
Introduction
The Federal Communications Commission recorded 344 consumer complaints on Sunday, 6 August 2017 relating to telecommunications services, complaint volume fell from 703 complaints the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 155 complaints recorded.
Key statistics
- Total complaints
- 344
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (155)
- Most reported state/territory
- California (35)
Where the complaints came from
The 344 complaints recorded on 6 August 2017 were submitted from 282 cities across 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 10.2% |
| Florida | 34 | 9.9% |
| Georgia | 21 | 6.1% |
| Texas | 19 | 5.5% |
| Illinois | 17 | 4.9% |
| New York | 17 | 4.9% |
| Pennsylvania | 16 | 4.7% |
| Michigan | 13 | 3.8% |
| Arizona | 12 | 3.5% |
| North Carolina | 12 | 3.5% |
| Other states and territories | 148 | 43.0% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 220 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 220 | 64.0% |
| TV | 58 | 16.9% |
| Internet | 55 | 16.0% |
| Radio | 9 | 2.6% |
| Accessibility | 2 | 0.6% |
Phone complaints
220 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 155 | 70.5% |
| Billing | 20 | 9.1% |
| Equipment | 12 | 5.5% |
| Availability (including rural call completion) | 9 | 4.1% |
| Privacy | 8 | 3.6% |
| Number Portability (keeping your number if you change providers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Open Internet/Net Neutrality | 3 | 1.4% |
| Interference (including signal jammers) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
| Rural Call Completion | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
58 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 50.0% |
| Loud Commercials | 11 | 19.0% |
| Availability | 8 | 13.8% |
| Indecency | 6 | 10.3% |
| Equipment | 3 | 5.2% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
55 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 41.8% |
| Availability | 11 | 20.0% |
| Speed | 11 | 20.0% |
| Interference | 5 | 9.1% |
| Equipment | 2 | 3.6% |
| Open Internet/Net Neutrality | 2 | 3.6% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.