FCC Consumer Complaints – 24 August 2017
Introduction
On Thursday, 24 August 2017, 1412 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1546 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 1010 complaints.
Key statistics
- Total complaints
- 1412
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (1010)
- Most reported state/territory
- California (146)
Where the complaints came from
A total of 1412 complaints were recorded on 24 August 2017, with reports originating from 864 cities in 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 10.3% |
| Texas | 116 | 8.2% |
| Florida | 95 | 6.7% |
| New York | 89 | 6.3% |
| Georgia | 84 | 5.9% |
| Ohio | 64 | 4.5% |
| Pennsylvania | 64 | 4.5% |
| Illinois | 56 | 4.0% |
| Virginia | 56 | 4.0% |
| New Jersey | 54 | 3.8% |
| Other states and territories | 587 | 41.6% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1212 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1212 | 85.8% |
| Internet | 97 | 6.9% |
| TV | 91 | 6.4% |
| Radio | 8 | 0.6% |
| Emergency | 4 | 0.3% |
Phone complaints
1212 complaints were recorded in this category, representing 85.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1010 | 83.3% |
| Billing | 67 | 5.5% |
| Availability (including rural call completion) | 34 | 2.8% |
| Equipment | 26 | 2.1% |
| Number Portability (keeping your number if you change providers) | 17 | 1.4% |
| Privacy | 16 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.2% |
| Junk Faxes | 13 | 1.1% |
| Interference (including signal jammers) | 10 | 0.8% |
| Open Internet/Net Neutrality | 5 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
97 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 28 | 28.9% |
| Billing | 26 | 26.8% |
| Availability | 20 | 20.6% |
| Equipment | 8 | 8.2% |
| Open Internet/Net Neutrality | 6 | 6.2% |
| Privacy | 6 | 6.2% |
| Interference | 3 | 3.1% |
Complaints in this category covered a range of issues, including Speed, Billing and Availability.
TV complaints
91 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 50.5% |
| Availability | 13 | 14.3% |
| Equipment | 11 | 12.1% |
| Loud Commercials | 9 | 9.9% |
| Indecency | 7 | 7.7% |
| Interference | 2 | 2.2% |
| Privacy | 2 | 2.2% |
| Open Internet/Net Neutrality | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 1010 complaints relating to unwanted calls on this date, representing 71.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (352) 393-1442 | 7 | 0.7% |
| (334) 693-7341 | 6 | 0.6% |
| (304) 238-7564 | 4 | 0.4% |
| (908) 374-1103 | 4 | 0.4% |
| (202) 719-0414 | 3 | 0.3% |
| (225) 663-1418 | 3 | 0.3% |
| (260) 808-1208 | 3 | 0.3% |
| (631) 230-1951 | 3 | 0.3% |
| (631) 230-2022 | 3 | 0.3% |
| (732) 313-0630 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (334) 693-7341 | 5 | 0.5% |
| (555) 555-5555 | 4 | 0.4% |
| (844) 871-7945 | 4 | 0.4% |
| (260) 808-1208 | 3 | 0.3% |
| (631) 230-1951 | 3 | 0.3% |
| (701) 948-3764 | 3 | 0.3% |
| (732) 313-0630 | 3 | 0.3% |
| (844) 369-3850 | 3 | 0.3% |
| (866) 446-2173 | 3 | 0.3% |
| (202) 719-0414 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (334) 693-7341 was reported slightly more often than other business contact numbers.
- (352) 393-1442 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.