FCC Consumer Complaints – 26 August 2017
Introduction
A total of 548 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 26 August 2017, this was lower than the 1370 complaints recorded the day before. Complaints were reported across 47 states and territories, with Hawaii slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 266 complaints.
Key statistics
- Total complaints
- 548
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (266)
- Most reported state/territory
- Hawaii (60)
Where the complaints came from
A total of 548 complaints were recorded on 26 August 2017, with reports originating from 380 cities in 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Hawaii | 60 | 10.9% |
| California | 48 | 8.8% |
| Florida | 48 | 8.8% |
| Ohio | 29 | 5.3% |
| Texas | 28 | 5.1% |
| New York | 25 | 4.6% |
| Georgia | 20 | 3.6% |
| Illinois | 20 | 3.6% |
| Tennessee | 19 | 3.5% |
| New Jersey | 18 | 3.3% |
| Other states and territories | 233 | 42.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 355 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 355 | 64.8% |
| TV | 113 | 20.6% |
| Internet | 59 | 10.8% |
| Radio | 12 | 2.2% |
| Accessibility | 8 | 1.5% |
| Emergency | 1 | 0.2% |
Phone complaints
355 complaints were recorded in this category, representing 64.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 266 | 74.9% |
| Billing | 31 | 8.7% |
| Availability (including rural call completion) | 18 | 5.1% |
| Equipment | 17 | 4.8% |
| Number Portability (keeping your number if you change providers) | 9 | 2.5% |
| Privacy | 9 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.1% |
| Interference (including signal jammers) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
113 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 58.4% |
| Billing | 32 | 28.3% |
| Loud Commercials | 5 | 4.4% |
| Equipment | 4 | 3.5% |
| Indecency | 3 | 2.7% |
| Privacy | 3 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
59 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 37.3% |
| Speed | 15 | 25.4% |
| Availability | 10 | 16.9% |
| Open Internet/Net Neutrality | 4 | 6.8% |
| Privacy | 4 | 6.8% |
| Interference | 3 | 5.1% |
| Equipment | 1 | 1.7% |
Billing and Speed were the main issues reported in this category, while other issues were less common.
Unwanted calls
266 complaints relating to unwanted calls were recorded on this date, accounting for 48.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (614) 398-4078 | 9 | 3.4% |
| (800) 619-0791 | 3 | 1.1% |
| (330) 576-6061 | 2 | 0.8% |
| (479) 422-7656 | 2 | 0.8% |
| (518) 935-1032 | 2 | 0.8% |
| (631) 270-6737 | 2 | 0.8% |
| (702) 323-1900 | 2 | 0.8% |
| (732) 313-0611 | 2 | 0.8% |
| (800) 333-3474 | 2 | 0.8% |
| (202) 792-4240 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (614) 398-4078 | 7 | 2.6% |
| (555) 555-5555 | 3 | 1.1% |
| (855) 999-9122 | 3 | 1.1% |
| (547) 818-4222 | 2 | 0.8% |
| (800) 590-3512 | 2 | 0.8% |
| (844) 871-7945 | 2 | 0.8% |
| (201) 982-7160 | 1 | 0.4% |
| (202) 202-9110 | 1 | 0.4% |
| (202) 253-6717 | 1 | 0.4% |
| (202) 792-4240 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (614) 398-4078 stood out as the most frequently reported business contact number.
- (614) 398-4078 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.