FCC Consumer Complaints – 5 September 2017
Introduction
A total of 1112 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 5 September 2017, complaint volume increased from 391 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 707 complaints recorded.
Key statistics
- Total complaints
- 1112
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (707)
- Most reported state/territory
- California (122)
Where the complaints came from
Reports recorded on 5 September 2017 show 1112 complaints originating from 782 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.0% |
| Texas | 82 | 7.4% |
| Ohio | 65 | 5.8% |
| Florida | 64 | 5.8% |
| New York | 61 | 5.5% |
| Georgia | 51 | 4.6% |
| Pennsylvania | 43 | 3.9% |
| Illinois | 37 | 3.3% |
| New Jersey | 36 | 3.2% |
| Arizona | 35 | 3.1% |
| Other states and territories | 515 | 46.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 899 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 899 | 80.8% |
| TV | 101 | 9.1% |
| Internet | 98 | 8.8% |
| Radio | 10 | 0.9% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
899 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 707 | 78.6% |
| Billing | 78 | 8.7% |
| Equipment | 30 | 3.3% |
| Availability (including rural call completion) | 23 | 2.6% |
| Privacy | 20 | 2.2% |
| Junk Faxes | 14 | 1.6% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
101 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 53.5% |
| Availability | 17 | 16.8% |
| Equipment | 14 | 13.9% |
| Loud Commercials | 7 | 6.9% |
| Interference | 4 | 4.0% |
| Indecency | 2 | 2.0% |
| Privacy | 2 | 2.0% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
98 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 30.6% |
| Speed | 19 | 19.4% |
| Availability | 18 | 18.4% |
| Equipment | 10 | 10.2% |
| Privacy | 10 | 10.2% |
| Interference | 6 | 6.1% |
| Open Internet/Net Neutrality | 5 | 5.1% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
707 complaints relating to unwanted calls were recorded on this date, accounting for 63.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 217-3824 | 7 | 1.0% |
| (213) 259-8194 | 5 | 0.7% |
| (323) 999-9874 | 5 | 0.7% |
| (425) 553-2176 | 4 | 0.6% |
| (406) 813-0675 | 3 | 0.4% |
| (786) 245-8945 | 3 | 0.4% |
| (786) 435-2148 | 3 | 0.4% |
| (212) 999-8789 | 2 | 0.3% |
| (352) 204-8209 | 2 | 0.3% |
| (356) 245-6498 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 217-3824 | 9 | 1.3% |
| (323) 999-9874 | 3 | 0.4% |
| (555) 555-5555 | 3 | 0.4% |
| (773) 377-9612 | 3 | 0.4% |
| (786) 435-2148 | 3 | 0.4% |
| (202) 866-7286 | 2 | 0.3% |
| (202) 957-9898 | 2 | 0.3% |
| (213) 259-8194 | 2 | 0.3% |
| (281) 204-2105 | 2 | 0.3% |
| (413) 213-4501 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 217-3824 stood out as the most frequently reported business contact number.
- (833) 217-3824 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.