FCC Consumer Complaints – 20 September 2017
Introduction
On 20 September 2017, 1105 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1263 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Florida slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 641 complaints.
Key statistics
- Total complaints
- 1105
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (641)
- Most reported state/territory
- Florida (127)
Where the complaints came from
On 20 September 2017, the 1105 complaints recorded by the Federal Communications Commission were reported from 743 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 127 | 11.5% |
| California | 103 | 9.3% |
| Texas | 95 | 8.6% |
| Pennsylvania | 54 | 4.9% |
| New York | 53 | 4.8% |
| North Carolina | 45 | 4.1% |
| Illinois | 38 | 3.4% |
| Virginia | 38 | 3.4% |
| Georgia | 37 | 3.3% |
| Alabama | 35 | 3.2% |
| Other states and territories | 480 | 43.4% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 851 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 77.0% |
| Internet | 121 | 11.0% |
| TV | 117 | 10.6% |
| Radio | 15 | 1.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 641 | 75.3% |
| Billing | 70 | 8.2% |
| Availability (including rural call completion) | 45 | 5.3% |
| Equipment | 24 | 2.8% |
| Privacy | 21 | 2.5% |
| Junk Faxes | 17 | 2.0% |
| Number Portability (keeping your number if you change providers) | 12 | 1.4% |
| Interference (including signal jammers) | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 33.9% |
| Billing | 36 | 29.8% |
| Speed | 18 | 14.9% |
| Interference | 13 | 10.7% |
| Equipment | 7 | 5.8% |
| Open Internet/Net Neutrality | 3 | 2.5% |
| Privacy | 3 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
117 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 38.5% |
| Availability | 35 | 29.9% |
| Equipment | 10 | 8.5% |
| Indecency | 10 | 8.5% |
| Loud Commercials | 7 | 6.0% |
| Interference | 6 | 5.1% |
| Privacy | 3 | 2.6% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 641 complaints relating to unwanted calls were recorded on this date, representing 58% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (224) 339-5978 | 7 | 1.1% |
| (530) 279-6648 | 5 | 0.8% |
| (800) 787-8565 | 5 | 0.8% |
| (844) 369-3859 | 4 | 0.6% |
| (202) 856-6998 | 3 | 0.5% |
| (425) 553-2191 | 3 | 0.5% |
| (201) 285-2300 | 2 | 0.3% |
| (213) 349-9180 | 2 | 0.3% |
| (312) 766-1159 | 2 | 0.3% |
| (315) 201-5072 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 369-3859 | 6 | 0.9% |
| (224) 339-5978 | 5 | 0.8% |
| (202) 856-6998 | 4 | 0.6% |
| (530) 279-6648 | 3 | 0.5% |
| (555) 555-5555 | 3 | 0.5% |
| (800) 787-8565 | 3 | 0.5% |
| (256) 417-4850 | 2 | 0.3% |
| (309) 631-6920 | 2 | 0.3% |
| (315) 201-5072 | 2 | 0.3% |
| (425) 553-2191 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 369-3859 was reported slightly more often than other business contact numbers.
- (224) 339-5978 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.