FCC Consumer Complaints – 22 September 2017
Introduction
On Friday, 22 September 2017, the Federal Communications Commission recorded 983 consumer complaints relating to telecommunications services, complaint volume fell from 1114 complaints the day before. The complaints came from 48 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 575 complaints recorded.
Key statistics
- Total complaints
- 983
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (575)
- Most reported state/territory
- Florida (98)
Where the complaints came from
The 983 complaints recorded on 22 September 2017 were submitted from 675 cities across 48 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 98 | 10.0% |
| California | 96 | 9.8% |
| Texas | 72 | 7.3% |
| Pennsylvania | 66 | 6.7% |
| North Carolina | 54 | 5.5% |
| New York | 42 | 4.3% |
| Illinois | 38 | 3.9% |
| Ohio | 36 | 3.7% |
| Michigan | 32 | 3.3% |
| Georgia | 30 | 3.1% |
| Other states and territories | 419 | 42.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 757 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 757 | 77.0% |
| Internet | 115 | 11.7% |
| TV | 99 | 10.1% |
| Radio | 8 | 0.8% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
757 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 575 | 76.0% |
| Billing | 68 | 9.0% |
| Availability (including rural call completion) | 39 | 5.2% |
| Equipment | 19 | 2.5% |
| Privacy | 16 | 2.1% |
| Interference (including signal jammers) | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Number Portability (keeping your number if you change providers) | 10 | 1.3% |
| Junk Faxes | 5 | 0.7% |
| Open Internet/Net Neutrality | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
115 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 30.4% |
| Billing | 29 | 25.2% |
| Speed | 23 | 20.0% |
| Equipment | 13 | 11.3% |
| Interference | 6 | 5.2% |
| Privacy | 5 | 4.3% |
| Open Internet/Net Neutrality | 4 | 3.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
99 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 38.4% |
| Availability | 29 | 29.3% |
| Loud Commercials | 14 | 14.1% |
| Equipment | 11 | 11.1% |
| Interference | 5 | 5.1% |
| Indecency | 1 | 1.0% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
575 complaints relating to unwanted calls were recorded on this date, accounting for 58.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 369-3859 | 7 | 1.2% |
| (866) 446-2173 | 3 | 0.5% |
| (201) 350-5741 | 2 | 0.3% |
| (202) 699-0164 | 2 | 0.3% |
| (209) 554-2258 | 2 | 0.3% |
| (336) 265-5025 | 2 | 0.3% |
| (386) 320-6626 | 2 | 0.3% |
| (417) 212-0989 | 2 | 0.3% |
| (507) 269-4324 | 2 | 0.3% |
| (508) 202-7061 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 369-3859 | 6 | 1.0% |
| (555) 555-5555 | 5 | 0.9% |
| (417) 212-0989 | 3 | 0.5% |
| (844) 227-6614 | 3 | 0.5% |
| (202) 699-0164 | 2 | 0.3% |
| (202) 795-3626 | 2 | 0.3% |
| (202) 856-6998 | 2 | 0.3% |
| (310) 803-9561 | 2 | 0.3% |
| (332) 255-9349 | 2 | 0.3% |
| (507) 269-4324 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 369-3859 was reported slightly more often than other business contact numbers.
- (844) 369-3859 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.