FCC Consumer Complaints – 28 September 2017
Introduction
A total of 1022 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 28 September 2017, this was lower than the 1142 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 625 complaints.
Key statistics
- Total complaints
- 1022
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (625)
- Most reported state/territory
- California (127)
Where the complaints came from
On 28 September 2017, the 1022 complaints recorded by the Federal Communications Commission were reported from 687 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 12.4% |
| Florida | 89 | 8.7% |
| Texas | 80 | 7.8% |
| New York | 62 | 6.1% |
| North Carolina | 52 | 5.1% |
| Pennsylvania | 48 | 4.7% |
| Ohio | 44 | 4.3% |
| Georgia | 38 | 3.7% |
| Illinois | 35 | 3.4% |
| Virginia | 35 | 3.4% |
| Other states and territories | 411 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 801 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 78.4% |
| TV | 111 | 10.9% |
| Internet | 97 | 9.5% |
| Radio | 8 | 0.8% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
801 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 625 | 78.0% |
| Billing | 65 | 8.1% |
| Availability (including rural call completion) | 32 | 4.0% |
| Equipment | 20 | 2.5% |
| Number Portability (keeping your number if you change providers) | 18 | 2.2% |
| Junk Faxes | 17 | 2.1% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
111 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 48.6% |
| Availability | 29 | 26.1% |
| Equipment | 12 | 10.8% |
| Indecency | 7 | 6.3% |
| Loud Commercials | 4 | 3.6% |
| Privacy | 3 | 2.7% |
| Interference | 2 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
97 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.1% |
| Availability | 20 | 20.6% |
| Speed | 11 | 11.3% |
| Interference | 10 | 10.3% |
| Open Internet/Net Neutrality | 10 | 10.3% |
| Equipment | 5 | 5.2% |
| Privacy | 4 | 4.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.