FCC Consumer Complaints – 22 October 2017
Introduction
A total of 254 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 October 2017, this represented a decline from the 399 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 254
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (28)
Where the complaints came from
On 22 October 2017, the 254 complaints recorded by the Federal Communications Commission were reported from 196 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 11.0% |
| Kentucky | 22 | 8.7% |
| Florida | 19 | 7.5% |
| New York | 15 | 5.9% |
| Texas | 14 | 5.5% |
| Virginia | 14 | 5.5% |
| Washington | 11 | 4.3% |
| Pennsylvania | 10 | 3.9% |
| North Carolina | 9 | 3.5% |
| Maryland | 8 | 3.1% |
| Other states and territories | 104 | 40.9% |
Location highlight
Complaints in California were reported across 23 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 151 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 59.4% |
| TV | 52 | 20.5% |
| Internet | 44 | 17.3% |
| Accessibility | 4 | 1.6% |
| Radio | 2 | 0.8% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
151 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 64.2% |
| Billing | 17 | 11.3% |
| Availability (including rural call completion) | 10 | 6.6% |
| Equipment | 9 | 6.0% |
| Privacy | 6 | 4.0% |
| Number Portability (keeping your number if you change providers) | 4 | 2.6% |
| Junk Faxes | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Interference (including signal jammers) | 2 | 1.3% |
| Open Internet/Net Neutrality | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
52 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 46.2% |
| Loud Commercials | 12 | 23.1% |
| Availability | 6 | 11.5% |
| Equipment | 4 | 7.7% |
| Indecency | 3 | 5.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
44 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 31.8% |
| Speed | 10 | 22.7% |
| Interference | 7 | 15.9% |
| Privacy | 6 | 13.6% |
| Availability | 5 | 11.4% |
| Equipment | 1 | 2.3% |
| Open Internet/Net Neutrality | 1 | 2.3% |
Complaints in this category covered a range of issues, including Billing, Speed and Interference.
Unwanted calls
97 complaints relating to unwanted calls were recorded on this date, accounting for 38.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (360) 474-3351 | 7 | 7.2% |
| (908) 804-9288 | 3 | 3.1% |
| (323) 515-8512 | 2 | 2.1% |
| (612) 314-8755 | 2 | 2.1% |
| (201) 455-8602 | 1 | 1.0% |
| (202) 558-4964 | 1 | 1.0% |
| (206) 736-7090 | 1 | 1.0% |
| (214) 451-3192 | 1 | 1.0% |
| (216) 598-5712 | 1 | 1.0% |
| (267) 552-9107 | 1 | 1.0% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (360) 474-3351 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.