FCC Consumer Complaints – 28 October 2017
Introduction
On Saturday, 28 October 2017, the Federal Communications Commission recorded 541 consumer complaints relating to telecommunications services, this was lower than the 1113 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 348 complaints recorded.
Key statistics
- Total complaints
- 541
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (348)
- Most reported state/territory
- California (56)
Where the complaints came from
On 28 October 2017, the 541 complaints recorded by the Federal Communications Commission were reported from 356 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Louisiana, where Meraux accounted for 36 of the 39 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 56 | 10.4% |
| Texas | 48 | 8.9% |
| Louisiana | 39 | 7.2% |
| Oregon | 30 | 5.5% |
| Pennsylvania | 30 | 5.5% |
| Florida | 29 | 5.4% |
| New Jersey | 27 | 5.0% |
| New York | 22 | 4.1% |
| Ohio | 19 | 3.5% |
| Colorado | 18 | 3.3% |
| Other states and territories | 223 | 41.2% |
Location highlight
Nearly all complaints reported in Louisiana originated from Meraux.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 434 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 434 | 80.2% |
| TV | 58 | 10.7% |
| Internet | 41 | 7.6% |
| Radio | 6 | 1.1% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
434 complaints were recorded in this category, representing 80.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 348 | 80.2% |
| Billing | 33 | 7.6% |
| Availability (including rural call completion) | 20 | 4.6% |
| Equipment | 10 | 2.3% |
| Number Portability (keeping your number if you change providers) | 6 | 1.4% |
| Interference (including signal jammers) | 5 | 1.2% |
| Privacy | 5 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.9% |
| Open Internet/Net Neutrality | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
58 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 44.8% |
| Availability | 15 | 25.9% |
| Indecency | 5 | 8.6% |
| Interference | 4 | 6.9% |
| Loud Commercials | 4 | 6.9% |
| Equipment | 2 | 3.4% |
| Open Internet/Net Neutrality | 2 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
41 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 36.6% |
| Speed | 11 | 26.8% |
| Availability | 5 | 12.2% |
| Interference | 4 | 9.8% |
| Equipment | 3 | 7.3% |
| Open Internet/Net Neutrality | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Speed, with fewer reports falling into other issue types.
Unwanted calls
A total of 348 complaints relating to unwanted calls were recorded on this date, representing 64.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (310) 770-2973 | 6 | 1.7% |
| (855) 407-3798 | 6 | 1.7% |
| (325) 777-8997 | 5 | 1.4% |
| (209) 213-5563 | 4 | 1.1% |
| (504) 689-5141 | 4 | 1.1% |
| (901) 209-8506 | 4 | 1.1% |
| (360) 474-3351 | 3 | 0.9% |
| (515) 868-5220 | 3 | 0.9% |
| (548) 787-4519 | 3 | 0.9% |
| (609) 373-6804 | 3 | 0.9% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (310) 770-2973 | 7 | 2.0% |
| (855) 407-3795 | 7 | 2.0% |
| (855) 297-5595 | 6 | 1.7% |
| (325) 777-8997 | 5 | 1.4% |
| (209) 213-5563 | 4 | 1.1% |
| (515) 868-5220 | 3 | 0.9% |
| (555) 555-5555 | 3 | 0.9% |
| (609) 373-6804 | 3 | 0.9% |
| (855) 776-6916 | 3 | 0.9% |
| (901) 209-8506 | 3 | 0.9% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.