FCC Consumer Complaints – 30 October 2017
Introduction
The Federal Communications Commission recorded 1129 consumer complaints on 30 October 2017 relating to telecommunications services, complaint volume increased from 335 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 642 complaints.
Key statistics
- Total complaints
- 1129
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (642)
- Most reported state/territory
- California (139)
Where the complaints came from
Reports recorded on 30 October 2017 show 1129 complaints originating from 757 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 19 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 12.3% |
| Texas | 98 | 8.7% |
| Florida | 90 | 8.0% |
| Pennsylvania | 58 | 5.1% |
| New York | 57 | 5.0% |
| North Carolina | 43 | 3.8% |
| Virginia | 43 | 3.8% |
| Illinois | 37 | 3.3% |
| Ohio | 37 | 3.3% |
| Michigan | 36 | 3.2% |
| Other states and territories | 486 | 43.0% |
Location highlight
Complaints in Kentucky were heavily concentrated in Frankfort, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 861 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 861 | 76.3% |
| TV | 143 | 12.7% |
| Internet | 108 | 9.6% |
| Radio | 12 | 1.1% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
861 complaints were recorded in this category, representing 76.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 642 | 74.6% |
| Billing | 89 | 10.3% |
| Availability (including rural call completion) | 38 | 4.4% |
| Equipment | 20 | 2.3% |
| Number Portability (keeping your number if you change providers) | 20 | 2.3% |
| Privacy | 18 | 2.1% |
| Junk Faxes | 15 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 8 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
143 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 57.3% |
| Availability | 28 | 19.6% |
| Loud Commercials | 16 | 11.2% |
| Equipment | 7 | 4.9% |
| Indecency | 5 | 3.5% |
| Interference | 4 | 2.8% |
| Privacy | 1 | 0.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
108 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 37.0% |
| Availability | 23 | 21.3% |
| Speed | 19 | 17.6% |
| Equipment | 8 | 7.4% |
| Privacy | 8 | 7.4% |
| Interference | 6 | 5.6% |
| Open Internet/Net Neutrality | 4 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
Unwanted calls
642 complaints relating to unwanted calls were recorded on this date, accounting for 56.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 297-5595 | 11 | 1.7% |
| (360) 474-3351 | 3 | 0.5% |
| (425) 678-9968 | 3 | 0.5% |
| (775) 747-2190 | 3 | 0.5% |
| (206) 414-3581 | 2 | 0.3% |
| (209) 924-2819 | 2 | 0.3% |
| (248) 999-6515 | 2 | 0.3% |
| (310) 770-2973 | 2 | 0.3% |
| (415) 363-9706 | 2 | 0.3% |
| (415) 914-1603 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 297-5595 | 14 | 2.2% |
| (555) 555-5555 | 3 | 0.5% |
| (855) 628-7826 | 3 | 0.5% |
| (855) 776-6909 | 3 | 0.5% |
| (206) 414-3581 | 2 | 0.3% |
| (415) 363-9706 | 2 | 0.3% |
| (417) 212-0989 | 2 | 0.3% |
| (425) 678-9968 | 2 | 0.3% |
| (509) 288-4982 | 2 | 0.3% |
| (515) 686-6173 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 297-5595 stood out as the most frequently reported business contact number.
- (855) 297-5595 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.