FCC Consumer Complaints – 2 November 2017
Introduction
On Thursday, 2 November 2017, 1118 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1154 complaints the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 774 complaints.
Key statistics
- Total complaints
- 1118
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (774)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1118 complaints recorded on 2 November 2017 originated from 734 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.3% |
| Texas | 98 | 8.8% |
| Florida | 96 | 8.6% |
| New York | 63 | 5.6% |
| Ohio | 61 | 5.5% |
| Pennsylvania | 60 | 5.4% |
| Washington | 48 | 4.3% |
| North Carolina | 42 | 3.8% |
| Colorado | 39 | 3.5% |
| Georgia | 37 | 3.3% |
| Other states and territories | 459 | 41.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 943 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 943 | 84.3% |
| TV | 91 | 8.1% |
| Internet | 69 | 6.2% |
| Radio | 13 | 1.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
943 complaints were recorded in this category, representing 84.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 774 | 82.1% |
| Billing | 72 | 7.6% |
| Equipment | 22 | 2.3% |
| Availability (including rural call completion) | 21 | 2.2% |
| Privacy | 19 | 2.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.4% |
| Junk Faxes | 12 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Interference (including signal jammers) | 3 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
91 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 49.5% |
| Availability | 19 | 20.9% |
| Loud Commercials | 13 | 14.3% |
| Equipment | 6 | 6.6% |
| Interference | 6 | 6.6% |
| Indecency | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
69 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 30.4% |
| Billing | 16 | 23.2% |
| Speed | 9 | 13.0% |
| Equipment | 7 | 10.1% |
| Interference | 7 | 10.1% |
| Privacy | 6 | 8.7% |
| Open Internet/Net Neutrality | 3 | 4.3% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
Unwanted calls
774 complaints relating to unwanted calls were recorded on this date, accounting for 69.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (360) 474-3351 | 13 | 1.7% |
| (800) 787-8565 | 9 | 1.2% |
| (855) 628-7826 | 8 | 1.0% |
| (855) 297-5597 | 4 | 0.5% |
| (719) 249-2459 | 3 | 0.4% |
| (828) 743-2063 | 3 | 0.4% |
| (201) 325-4894 | 2 | 0.3% |
| (201) 492-9066 | 2 | 0.3% |
| (202) 909-1245 | 2 | 0.3% |
| (240) 200-7400 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 297-5597 | 8 | 1.0% |
| (855) 628-7826 | 8 | 1.0% |
| (555) 555-5555 | 5 | 0.6% |
| (855) 210-5631 | 4 | 0.5% |
| (360) 474-3351 | 3 | 0.4% |
| (607) 319-8426 | 3 | 0.4% |
| (800) 787-8565 | 3 | 0.4% |
| (802) 232-3648 | 3 | 0.4% |
| (949) 647-4424 | 3 | 0.4% |
| (240) 200-7400 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (360) 474-3351 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.