FCC Consumer Complaints – 7 November 2017
Introduction
A total of 1112 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 7 November 2017, complaint volume increased from 990 complaints the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 725 complaints recorded.
Key statistics
- Total complaints
- 1112
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (725)
- Most reported state/territory
- California (145)
Where the complaints came from
Across 748 cities in 53 states and territories, a total of 1112 complaints were recorded on 7 November 2017. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 13.0% |
| Florida | 96 | 8.6% |
| Texas | 85 | 7.6% |
| New York | 61 | 5.5% |
| Pennsylvania | 53 | 4.8% |
| Illinois | 42 | 3.8% |
| North Carolina | 41 | 3.7% |
| Georgia | 40 | 3.6% |
| Ohio | 36 | 3.2% |
| Michigan | 34 | 3.1% |
| Other states and territories | 476 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 919 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 919 | 82.6% |
| TV | 87 | 7.8% |
| Internet | 86 | 7.7% |
| Radio | 14 | 1.3% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
919 complaints were recorded in this category, representing 82.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 725 | 78.9% |
| Billing | 74 | 8.1% |
| Availability (including rural call completion) | 33 | 3.6% |
| Equipment | 22 | 2.4% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Junk Faxes | 14 | 1.5% |
| Privacy | 14 | 1.5% |
| Interference (including signal jammers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Open Internet/Net Neutrality | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
87 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 48.3% |
| Availability | 20 | 23.0% |
| Equipment | 10 | 11.5% |
| Indecency | 6 | 6.9% |
| Loud Commercials | 4 | 4.6% |
| Interference | 3 | 3.4% |
| Open Internet/Net Neutrality | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
86 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.0% |
| Speed | 22 | 25.6% |
| Availability | 21 | 24.4% |
| Equipment | 3 | 3.5% |
| Interference | 3 | 3.5% |
| Open Internet/Net Neutrality | 3 | 3.5% |
| Privacy | 3 | 3.5% |
Billing and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 725 complaints relating to unwanted calls on this date, representing 65.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 210-6764 | 10 | 1.4% |
| (262) 646-0358 | 4 | 0.6% |
| (321) 234-8858 | 4 | 0.6% |
| (213) 784-4794 | 3 | 0.4% |
| (254) 212-6743 | 3 | 0.4% |
| (360) 209-3495 | 3 | 0.4% |
| (800) 600-7126 | 3 | 0.4% |
| (800) 614-4313 | 3 | 0.4% |
| (999) 999-9999 | 3 | 0.4% |
| (214) 957-7438 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 210-6764 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.